Role: Representative/Senior Representative
Location: work from home/HYDERABAD
JOB DESCRIPTION:
Service calls from Customers based out of US
Solve queries and concerns on the call
Arrange for Services required by the Customers
Provide Customer with Product and Services information
Follow up on Customers inquires and resolve
Recognize, document and alert the Supervisor of trends in Customers calls
Recommend Process Improvements.
Education Required:
Freshers / Experienced External Candidates can be considered.
Education qualification: Minimum 10+2 and above
skills
Should have Customer Centric Attitude.
Excellent English Language Communication Skills.
Working Knowledge of Computers.
Professional Phone etiquettes and ability to work with teams.
Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well.
Should be Open to Change.
Grade/Level: 04
