Job Role : Customer Service Associate
Location: HYDERABAD
JOB DESCRIPTION:
Key Responsibilities:
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Education Required:
· A Bachelor’s degree from any stream if a Fresher
· Minimum HSC with a minimum of 1 year of relevant experience
SKILLS:
· Passionate about customer care
· **Good typing skill**
· **Fluent in written and spoken English**
· Able to work well under pressure and under minimum supervision
· A fast learner who is able to work with set targets.
· Must be time flexible and able to work in a rotational shift system including holidays and weekends.
· International Non-voice Process.
· 24/7 shift (Graveyard shift included)
· 5 Days work (2 Days rotational off)
· Completely Work from Office
· Office is in Bahadurpally, Hyderabad
