Role:Part-time Customer Success Representative
Location: work from home/parttime
JOB DESCRIPTION:
As a Customer Success Representative, your core responsibility will be spending your day providing fast, painless, and accurate candidate support via email. Additionally, you’ll help on live chat and assist with documentation.
This is a part-time position mostly covering weekend days. You will also be required to be available for 4 hours in the week, the exact timing of these 4 hours is to be determined but once agreed, will be fixed.
It is a fixed-term, 6-month position to be reviewed after 5 months, and if both parties agree, can be renewed for a further 6-month term.
You’ll become an expert in all areas of TestGorilla. Not only will you provide guidance to candidates about how to use the product. You’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the candidate is continuously informed along the way. This is a part-time position in which you are the first in line to help; your understanding of the product will be incredibly valuable for the business.
- Answering written support inquiries, through email and chat in a manner geared toward creating truly successful candidates by helping to:
- Ensure they are able to successfully complete their assessments
- Troubleshoot issues when they occur and liaise with customers to ensure resolution
- Help candidates navigate the assessment flow
- Assisting as needed with things like documentation, research, and other side projects
- Providing customer-focused feedback to other teams, inspiring a success mindset throughout the organization
Education Required:
12th pass
diploma
any degree
skills
- You are inspired by our mission to put 1 billion people in dream jobs
- You are fully aligned with our values
- You are motivated by doing right by our customers and candidates. You believe in the value of quality customer communication.
- You have experience working in Customer Support or Success for a SaaS product.
- You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department.
- You are proficient in verbal and written English.
- You are very comfortable working remotely.
- You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
- You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge.
- You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
- You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
- You’re a resourceful problem solver with a strong desire to learn.
- You are receptive to feedback, embracing the opportunity to grow and improve.
- You are comfortable giving feedback to help others improve.
- You can handle difficult customers with ease and professionalism.
- You are comfortable advocating for the customer to help improve the product.
- You are comfortable setting expectations about what can and will be done and when.
- You’re extremely attentive to detail.
- You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.
