Role:Credit Services Associate
Location: work from home
JOB DESCRIPTION:
- Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience.
- Juggling priorities to ensure that members get a level 2 support experience meaning time is of the essence and detailed product knowledge is vital.
- Staying up to date on the general topics supported by level 1
- Staying up to date on all level 2 Credit products
- Eligibility checks of members who are interested in our credit products and the soft skills needed to let them know what they can apply for and how.
- Exploring data and aiding with reporting in order to track the performance of products and services.
- Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back office tasks.
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What you will do
- Design test strategy/plan/scenarios for the product features that are a part of the product release.
- Develop test automation using Java/Python for the test scenarios of the product
- Debug and eliminate flaky automated test cases or fix the failed test cases as the product development follows agile process.
- Learn and start effectively use the tools that are used in product engineering.
- Work with leads to develop the automated testing checkpoints in CI/CD and fix the issues that comes up with every build/milestone
Education Required:
any graduation
any pg
skills
- You have excellent spoken and written English skills
- You comfortable using industry tools like Kustomer, GSuite, and Jira
- You are confident talking with our customers to help them get the most from their current account
- You enjoy finding novel ways to solve difficult problems
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You have really strong organisational skills
- You have some experience working in customer service for the finance industry
- You have some experience working in startups
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