Role :
Design Research Internship
Location :
Bangalore, India
JOB DESCRIPTION:
As a UX Research Intern, you will conduct research, analyze real user behavior and work with senior Product researchers, Designers, Product Managers, Program Managers, City Operations and Engineers to improve Uber’s current and future products. On a day to day basis, you will focus on understanding different team’s study objectives. You will clarify participant requirements, plan the logistics of recruitment, and run ongoing studies in your region. You’ll operate with awareness of our ethical obligations to our participant candidates, including informed consent and privacy concerns. You’ll be successful in this role if you are a responsible and organized individual who can look out for many projects, pay close attention to details, and plan well while accommodating the unexpected. Using your strong communication skills, you will effectively contact members of the public to confirm their suitability for studies and schedule their participation in a variety of study formats.
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What you will do
- Conduct qualitative research (user studies, interviews, ethnography, secondary research,
intercepts) on multiple aspects of how users experience Uber products
- Plan and implement actionable research that meets stakeholder objectives and needs
- Present research findings and recommendations to project collaborators through written reports and oral presentations, and demonstrate impact
- Demonstrate strong analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
- Work with the core UX teams to turn user insights into actionable recommendations
- Strong capability to gain the trust of teams and show the benefit of research
Education Required:
- BA/BS in Computer Science, Design, Human-Computer Interaction, Literature Cognitive Science, Experimental Psychology, Anthropology, Information Science or related field or equivalent practical experience.
- 0-2 years of prior work experience in some kind of a research setting
skills
- Strong oral and written communication skills
- Expected date of graduation : 2024/2025
- Preferred qualifications:
- Experience with remote usability testing tools, such as UserTesting or UserZoom, a plus
- Strong understanding of strengths and shortcomings of different research methods,
- including when and how to apply them during each product phase
- Organized, detail oriented and able to work independently on multiple projects at once
- Excellent assessment and analysis skills
- Demonstrated proficiency with office productivity tools including email, web browser, web
- apps, database search, spreadsheets/word processors (Google Apps)
- Interest in and familiarity with technology products
- Some design skills
- Self starter, taking initiative keeping relevant partners in the loop
- Open to feedback, great at implementing them back into one’s work quickly
- Quantitative skills are a plus
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