Role:International Voice Process Executive
Location: WORK FROM HOME
JOB DESCRIPTION:
- The candidate would be responsible for handling Voice queries for Newzeland consumer & Enterprise . customers.
- They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation.
- Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals.
- Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets.
- Identify and communicate areas for improved efficiencies for customer service.
- Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people.
- Immediate joiners preferred.
- International BPO experienced candidates required.
Role: Customer Service advisor – Normal Voice Process
Experience: 0 – 2 years experience in International Voice Process
Employment Type: Full Time, Permanent working from home
Shift: Newzeland Shift (from 3 or 3:30 AM IST)
India:
Education Required:
12TH PASS
DIPLOMA
ANY DEGREE
skills
- Identify and communicate areas for improved efficiencies for customer service.
- Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people.
- Immediate joiners preferred.
- International BPO experienced candidates required.
