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Amazon is hiring Transportation Representative | Apply Now

Role:Transportation Representative

Location: work from home

JOB DESCRIPTION:

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities
– Effectively communicate in a clear and professional manner at all times
– Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
– Effectively manage sensitive cases by reporting up the escalation matrix
– Demonstrate excellent time-management skills
– Maintains or exceeds targeted performance metrics
– Actively seek solutions through logical reasoning and identify trends to suggest process improvements

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – TS

Education Required:

  • Ø Graduation in any specialization from a recognized university.
    Ø Excellent communication skills (written and verbal).

skills

    • Ø Excellent communication skills (written and verbal).
      Ø Ability to communicate correctly and clearly with all customers
      Ø Good comprehension skills – ability to clearly understand and state the issues customers present
      Ø Ability to concentrate – follow customers issues without distraction to resolution
      Ø Work successfully in a team environment as well as independently
      Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
      Ø Excellent typing skills
      Ø Demonstrates an ability to successfully navigate websites
      Ø Demonstrates a proficient knowledge of email applications

      PREFERRED QUALIFICATIONS

      *Logistics background and Experience in similar role
      * Proficient in Excel

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SALARY:INR 4 Lakh plus variable benefits.

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