CONCENTRIX is Hiring for Associate Role | Apply Now

JOB ROLE:Associate, Planning & Scheduling

Location -Bangalore

JOB DESCRIPTION:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 

Role and Key Responsibilities

  • Monitor WFM mailbox real-time and respond to each request which the team receives from Global team
  • Review and process agent time off and schedule change requests
  • Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests
  • Performs any other related duties as required or assigned
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Experience with working independently and on teams
  • Experienced with managing multiple priorities and multi tasks
  • Highly skilled in effective communication both verbally and in writing with co-workers, management team, other departments, and delivery team
  • Proactive approach to problem resolution
  • Exposure to leave management system
  • Schedule Optimization such as breaks while preparing schedules
  • Initiates and manages scheduling communications between respective teams

Education Required:

  • Graduates¬†

SKILLS:

  • Effective communication skill.
  • Good knowledge of MS Excel & Power point.
  • Proficiency with computers
  • Willing to work 24*7
  • Drive for self-learning and knowledge enhancement
  • Contact Centre Workforce Management experience
  • Extensive experience with WFM software.
  • Exposure to Aspect WFM tool added advantage
  • Ability to simplify complex operations into repeatable processes
  • Comfortable in fast-paced environment
  • Ability to make decision in time sensitive ambiguous situations

SALARY:UPTO 3LPA EXPECTED

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