Role :
Technical Consultant - Associate
Location :
Hyderabad, India
JOB DESCRIPTION:
For over 100 years, Hitachi Vantara Federal has been inventing the future through an innovative mindset and leading the way in data-driven solutions. Hitachi Vantara Federal is meeting an urgent and fast-growing demand that combines technology, intellectual property, and industry knowledge to deliver data-managing solutions. Our company is positioned to continue to deliver extraordinary outcomes that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of businesses. We drive advantage for our clients by combining IT, operational technology (OT), and domain expertise. Join our team today to help continue to make the extraordinary happen
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What you will do
- The candidates will be deployed to maintain and monitor Hitachi Vantara’s customer environments
- They will be responsible for the day-to-day support, monitoring and reporting health, availability and performance for the various IT Infrastructure components for the assigned customer account(s) by following the established guidelines
- Check for alerts, create incidents for alerts, “log & pass” incidents assigned to ticketing queues for further troubleshooting and mitigation actions by support teams
- · Monitor incidents, service request ticket queues and escalate tickets to Level-2 & Level-3 support teams
- Follow the established policies, procedures and practices defined by Hitachi Vantara
Education Required:
- FY 2022 – 2023 B. Tech / B.E. college graduates (except IT, Computer Science, Biotechnology, Chemical, Biomedical) with 60% cutoff
skills
- Fundamental knowledge of IT Infrastructure
- Fundamental knowledge on technical troubleshooting and sound analytical skills
- Willingness to work in 24×7 shifts and open to relocate to any Hitachi Vantara office location within India or abroad as per business requirement
- Excellent communication skills
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