JOB ROLE:Process Executive
Location -Bangalore
JOB DESCRIPTION:
L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B) • European client – WFO/WF client location which is in Bellandur Bangalore • 24/7 weekly shift roaster/International call handling experience,6 days working. • Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation • Ping command • Difference between service request & incidents. • Aware about the SLA/Metrics handled.
Education Required:
Any Gradution
SKILLS:
Customer Service->Technical->Regular – Service Desk-> Voice->Chats->email Chats
L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B) • European client – WFO/WF client location which is in Bellandur Bangalore • 24/7 weekly shift roaster/International call handling experience,6 days working. • Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation • Ping command • Difference between service request & incidents. • Aware about the SLA/Metrics handled.
