Role:International Voice/Chat Process
Location: work from home/HYDERABAD
JOB DESCRIPTION:
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.
IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc.
This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022 and a Top Employer for New Grads. We are hiring for the International Voice & Chat Process only for an immediate joiner
Mega Walk-in drive at IntouchCX on Monday & Tuesday ( 11th & 12th Dec’23) Interested candidate can directly walkin at IntouchCx
Roles & Responsibilities:
- The candidate has to Support through Voice and Chat.
- The candidate has to respond to customer complaints in a professional manner.
- The candidate has to resolve complaints successfully in accordance with established guidelines The candidate should have the ability to build rapport with the customer.
- The candidate should have the ability to overcome objections and ask for business.
Education Required:
- Must be a Graduate or Under Graduate ( No Pursuing Candidate)
- Minimum understanding of Customer Service & should have a minimum of 6 months of experience in international voice or chat support role.
- Freshers with excellent verbal and written communication skills can also apply.
skills
- Candidates will be preferred based on their understanding of ecommerce websites
- Should possess effective Written & Verbal Communication skills and Comprehension skills.
- Should have excellent typing Speed (At least 30 WPM).
- Should have Excellent interpersonal and intrapersonal skills & should be a team player.
