Deloitte is hiring for Associate Analyst | Apply Now

What you will do

• • Any skills related to the role
  • the selected Should have excellent English communication with a decent accent
  • Keep an eye on operational monitoring tools such as ServiceNow dashboards.
    Monitor, record, and handle service requests, alerts, and incidents.
    To guarantee prompt resolution, adhere to established SOPs and escalation matrices.
    Make ensuring that operational procedures and agreed-upon SLAs are followed.
    Work together with internal teams to resolve and follow up on incidents.
    Keep thorough records of all incidents, actions, and status reports.
    As needed, create and distribute operating reports.
    Maintain operational continuity and assist with shift handovers.
    As per established protocols, escalate important issues as soon as possible.
    As part of a rotating shift plan, offer operational support from the office around-the-clock.
    Workplace: Bangalore Ecospace Office; Rotational Shifts: 24/7