Role :
Nium
Location :
Bangalore
JOB DESCRIPTION:
At Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently support:
-Regulatory Licenses and Authorizations in 40+ Countries, enabling seamless onboarding, rapid integration, and compliance
-190+ Pay Out Markets – 100+ in real time
-35+ Pay In Markets
-30+ Card Issuance Markets
-100+ Supported Currencies
Today, Nium is the leader in real-time global payments and the fastest way to send money across borders. We are co-headquartered in San Francisco and Singapore, with regional offices in Australia, Brazil, Hong Kong, India, Indonesia, Japan, Lithuania, London, Malaysia, Malta, Netherlands, and UAE.
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What you will do
- Responsibilities:· Addressing user tickets for issues regarding hardware, software, and networking.· Assisting customers through installing applications and computer peripherals.· Providing technical support through remote-access.· Providing IT networks and customer services to users inside and outside the company.· Guide users with step-by-step instructions to resolve the issues.· Customising the desktop applications as per the needs of users and clients.· Advising on software and hardware upgrades.· Maintaining a log of job tickets and maintenance tasks.· Send the unresolved issues to the next level of the support team.· Ensuring that the client server systems are working fine.· Creating technical reports and manuals.· Keep up with current breakthroughs in computing technology and research its reviews
Education Required:
Requirements:
- Minimum 2-3 years’ experience as Desktop engineer.
skills
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Working knowledge on O365, GSuite mailing applications.
- Knowledge of security solutions like Active Directory, Antivirus, DLP, Zscaler Proxy services.
- In depth knowledge in Zoom, Slack and video conferencing solutions.
- Experience in working with firewalls
- Excellent interpersonal skills.
- Good written and verbal communication skills.
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