JOB ROLE :Customer Support Associate-Non Voice Process
Location - PERMANANT WORK FROM HOME
- The Selected Candidates Roles and Responsibilities
You Need to Manage inbound Call via Chat and solve customers queries, register complaints.
You have to Proactively keeps up to date on new procedures
You must have Complete understanding of the platform and process.
You should Complete ability and empowerment to provide end to end resolution (including online and offline if required)
You are the Complete responsibility of a customer interaction, including liaising with other team members for resolution and follow through (if applicable)
You need to Deliver targeted results measured by customer satisfaction, end to end process effectiveness, efficiency and quality
You need to work on Rotational Shift 24×7
Will be provided Rotational Week Off – 1 in week.
Desired Candidate Profile :
You must have Good verbal and written Communication in English
You need to have Typing Speed minimum: 30 Wpm
with Accuracy : 90%
You Must have the below requirements for applying –
Personal Laptop/desktop with active webcam-
Internet connection any Broadband / Wi-Fi connection with minimum 50 Mbps Speed
Operating System – Windows 10 and above
System RAM 4GB
Minimum i3 or AMD Ryzen_3 and more.
Processor Speed – Should be 2.0 GHz and more.
Perks and Benefits for Selected Candidates:
Permanent Work From Home
Flexible shift Timings.
Flexible week off duties.
Send CV at 6292238499 (HR SARA)
AND at 9339188282 (HR SWATI)
- 12th Pass
- Any Graduation
- Any Stream
- Communication skills in English
- Good Negotiation skills
- Customer centric