Job Role : SST-Chat Support
Location: WORK FROM HOME
JOB DESCRIPTION:
Name of Profile: Associate
Location: WFH (6 Days working with rotational off)
Number Of Openings: 25
Salary – 17k-19k(In Hand)
JD for Ticket & Chat Profile:
Location: WFH
Qualification & Eligibility:
● Graduation / Post-Graduation
Requirement:
● Must have Laptop & Wifi Connection
● Minimum 0-2 years of experience in Customer service/Hospitality/Tourism/Ecom.
● Freshers can apply.
Skill Sets:
● Typing skills minimum 40-60 words per minute.
● Good Writing Skills.
● Excellent communication skills with a pleasing personality.
● Analytical and multitasking skills.
● Flexible with working hours.
● Hindi & English fluency (Regional languages are a plus).
Roles & Responsibilities:
● Manage large amounts of incoming queries.
● Identify and assess customers’ needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive communication.
● Provide accurate, valid, and complete information by using the right methods/tools.
● Meet team targets and quality standards.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
● Follow communication procedures, guidelines, and policies
● Take the extra mile to engage customers and improve customer satisfaction.
Education Required:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree
SKILLS:
Sets:
● Typing skills minimum 40-60 words per minute.
● Good Writing Skills.
● Excellent communication skills with a pleasing personality.
● Analytical and multitasking skills.
● Flexible with working hours.
● Hindi & English fluency (Regional languages are a plus).
