JOB ROLES:Customer Service Technician
Location : WORK FROM HOME
JOB DESCRIPTION:
Shift: 100% night shiftCandidate must have reliable power and internet. Requirements: Certifications in relevant workCandidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.) PRIMARY RESPONSIBILITY: A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:Email delivery troubleshootingSpam/Security analysis and recommendationsDesktop Client/Mobile Device troubleshootingAccount and Billing related inquiriesSupport users in use and troubleshooting of Microsoft products
Education Required:
any degree
any pg
SKILLS:
Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills.
SALARY: 3LPA Expected
Apply link
https://youtu.be/SocAqKWHUTohttps://youtu.be/l53aQ2ggI4g
https://youtu.be/dSWCvYIz5iMhttps://youtu.be/sbZs2WBhAX4https://youtu.be/Yl4M83qsP_ohttps://youtu.be/q4f_7FEb3BMhttps://youtu.be/ozgzYwgDqVQhttps://youtu.be/3VEXUnXk1E0
