Role:Support Specialist (FinCrime Analyst - Chargebacks)
Location: WORK FROM HOME
JOB DESCRIPTION:
The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe 🥷 Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far 💫
FinCrime Analysts is the key person to ensure we’ve got it under control, working with the Revolut Compliance team. It’s only for the most responsible, conscientious, brave individuals. The ones who aren’t afraid of challenges of the complex financial world 🕶
👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying.
What You’ll Be Doing
- Reviewing customer claims related to commercial disputes and unauthorised payments
- Engaging in money recovery in accordance to card scheme rules
- Detecting and reporting suspicious activity, including first party fraud
- Ensuring claims are handled in accordance to internal policies
Education Required:
skills
- Flawless English (min. C1)
- Prior experience in banking in complaints or chargebacks is a plus
- Knowledge of Card Scheme rules is a plus
- Excellent communication skills
- Ability to work together with multiple compliance teams
- Ability to multitask and prioritise
- Ability to work well under pressure and tight time frames
- Willingness to work different shifts
