JOB ROLE: Virtual Customer Service Associate - India 22
Location - WORK FROM HOME
- Excellent customer service skills, including the ability to maintain focus on the customer issue in a fast-paced environment; the capacity to empathise with and prioritise customer needs; the ability to interact effectively with a variety of customers; the capacity to resolve conflicts and deescalate situations; the capacity to ascertain the needs of customers and offer the most suitable solutions. Ability to work up to 60 hours per week of overtime as needed by the firm, most frequently in the weeks leading up to the Christmas holiday season.
- 12th pass
- Any Graduation
- Any stream
Excellent documentation abilities; Excellent oral and written communication skills; Capability to speak effectively and accurately with all consumers
Good composition skills include the ability to write an answer that is grammatically correct, succinct, and accurate. These skills are necessary for both working independently and in a team environment. Good comprehension skills include the ability to clearly understand and state the problems customers present.