JOB ROLE :Customer Success Executive
Location -Work from Home
a desire to learn more about the capabilities and features of the company’s goods.
Builds relationships with customers that encourage loyalty and retention, which ultimately increases customer lifetime value and lowers turnover.
· technical knowledge and the capacity to comprehend and convey in simple terms complicated ideas.
Excellent interpersonal and relationship-building skills are also a must, especially if the company operates domestically.
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.● Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.
Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
- ● 50% cutoff – 10th, 12th and Graduation.● No backlogs and Gap years during education● Must be fluent in English and Hindi