UBER JOBS

JOB ROLE: COE SPECIALIST

As a selected candidates , you will provide phone support to our customers and driver partners to build trust and encourage customer dedication.
The Main Key part in this role be to provide insights to members of the Leadership Team to help drive continuous improvement.
Safety Investigations Specialist, The selected candidates will need to provide thorough, detailed support using various support platforms (email, chat, phone) & also accurately document case details, analyze information, and provide recommendations to key customers from time to time.
Must Have Good Communication skills

Perform targeted reviews in order to ensure compliance by examining safety reports
Review and provide recommendations for taxonomy improvements with a regional focus
High level of thought for earner fairness on all reviews
Develop case details, analyze evidence, and present recommendations for internal actions to key partners
Conduct high-priority investigations requiring subject matter expertise
Appraises adequacy of internal control systems by completing audit questionnaires
Contributes to team effort by accomplishing related results as needed
Maintain focus on data integrity and producing work of the highest quality

Any graduation

Any PG

Proficient in English both reading and writing
Proficient in First Language both reading and writing
Safety experience with an understanding of safety at Uber
Experience working in a highly diligent environment, demonstrating a high degree of diligence and accountability
Outstanding written and verbal communication skills
Exceptional reading and interpretation ability, attention to detail
Resistance to stress and pressure of working with high-severity cases
Passion for driving quality and process improvement. Confident in presenting feedback and findings to stakeholders
Proficiency in productivity tools (email, calendar), Google Suite, or Microsoft Suite (Excel, PowerPoint)
Strong teamwork skills towards a shared sense of purpose