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Ttec is hiring for customer support executive | Apply Now

Role:customer support executive

Location: work from home/HYDERABAD

JOB DESCRIPTION:

Provide technical support by trouble shooting PC hardware and software.

– Perform administrative functions as required.

– Monitor and resolve all Service Now tickets within established service level agreements.

– The ability to learn and utilize established tools and resources used in troubleshooting (e.g.: LogMeInRescue, Cayosoft, Zoom Video Conferencing software etc.)

– Understand and enforce TTEC GISR security policies and procedures.

– Complete assigned tickets within established service level agreements.

– Monitor email box for ticket and end-user status requests, updates, and escalations.

– Must work with a high level of urgency on escalated tickets and outages.

– End-to-end resolution during the ticket life cycle.

Education Required:

  • ANY GRADUATION
  • ANY STREAM

skills

    • Experience in PC hardware and software installation, configuration, and troubleshooting. Technical degree or technical certification preferred but not required.

      – Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required.

      – Strong customer focus, professionalism and a positive attitude.

      – Must be able to work as part of a cohesive team and self-driven to accomplish goals.

      – Has the desire to gain knowledge and experience in various technologies currently used throughout TTEC.

      – Ability to adapt to an ever-changing and fast-paced environment.

      – Excellent communication and problem-solving skills within a team environment.

      – Able to bring alternative solutions to common technical problems

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SALARY:INR 4 Lakh plus variable benefits.

HOW TO CREATE YOUR RESUME

Role:Intern (Software Testing)

Location: work from home/BANGALORE

JOB DESCRIPTION:

 Sophos operates a remote-first working model, and working remotely is the primary option for most employees
·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
·   Employee-led diversity and inclusion networks that build community and provide education and advocacy
·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities
·   Global employee sustainability initiatives to reduce our environmental footprint
·   Global fitness and trivia competitions to keep our bodies and minds sharp
·   Global wellbeing days for employees to relax and recharge 
·   Monthly wellbeing webinars and training to support employee health and wellbeing
 
Role Summary
As part of a product quality engineering team, you will perform software testing/test automation activities throughout the full development life cycle with focus on products or systems, including test automation, documenting, debugging,and testing of software to create the next generation of network security products.  

What you will do

    • Design test strategy/plan/scenarios for the product features that are a part of the product release.
    • Develop test automation using Java/Python for the test scenarios of the product
    • Debug and eliminate flaky automated test cases or fix the failed test cases as the product development follows agile process.
    • Learn and start effectively use the tools that are used in product engineering.
    • Work with leads to develop the automated testing checkpoints in CI/CD and fix the issues that comes up with every build/milestone

Education Required:

  • A degree in Computers/Electronics/Information & Tech/Data-communications with 0 to 1 year of experience in software development (even students studying in final year engineering degree)

skills

    • Strong fundamentals of data structure, Software engineering, networking, cryptography
    • Hands-on experience in one or more programming and scripting languages – C, C++, Java, Shell script, Perl, Python, SQL
    • Awareness of tools/technologies like GIT, Jenkins, Selenium, JIRA, Confluence
    • Able to design tests and write test code independently
    • Excellent communication skills, analytical & reasoning skills
    • Team player with high energy, positive attitude to find innovative solutions

Get instant updates on the latest jobs! Join our WhatsApp and Telegram groups.

To join our WhatsApp channel and Telegram Group – Click on the WhatsApp and telegram icons below

SALARY:INR 4 Lakh plus variable benefits.

HOW TO CREATE YOUR RESUME