Role:customer support executive
Location: work from home/HYDERABAD
JOB DESCRIPTION:
Provide technical support by trouble shooting PC hardware and software.
– Perform administrative functions as required.
– Monitor and resolve all Service Now tickets within established service level agreements.
– The ability to learn and utilize established tools and resources used in troubleshooting (e.g.: LogMeInRescue, Cayosoft, Zoom Video Conferencing software etc.)
– Understand and enforce TTEC GISR security policies and procedures.
– Complete assigned tickets within established service level agreements.
– Monitor email box for ticket and end-user status requests, updates, and escalations.
– Must work with a high level of urgency on escalated tickets and outages.
– End-to-end resolution during the ticket life cycle.
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Education Required:
- ANY GRADUATION
- ANY STREAM
skills
Experience in PC hardware and software installation, configuration, and troubleshooting. Technical degree or technical certification preferred but not required.
– Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required.
– Strong customer focus, professionalism and a positive attitude.
– Must be able to work as part of a cohesive team and self-driven to accomplish goals.
– Has the desire to gain knowledge and experience in various technologies currently used throughout TTEC.
– Ability to adapt to an ever-changing and fast-paced environment.
– Excellent communication and problem-solving skills within a team environment.
– Able to bring alternative solutions to common technical problems
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SALARY:INR 4 Lakh plus variable benefits.
HOW TO CREATE YOUR RESUME
Role:Intern (Software Testing)
Location: work from home/BANGALORE
JOB DESCRIPTION:
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What you will do
- Design test strategy/plan/scenarios for the product features that are a part of the product release.
- Develop test automation using Java/Python for the test scenarios of the product
- Debug and eliminate flaky automated test cases or fix the failed test cases as the product development follows agile process.
- Learn and start effectively use the tools that are used in product engineering.
- Work with leads to develop the automated testing checkpoints in CI/CD and fix the issues that comes up with every build/milestone
Education Required:
- A degree in Computers/Electronics/Information & Tech/Data-communications with 0 to 1 year of experience in software development (even students studying in final year engineering degree)
skills
- Strong fundamentals of data structure, Software engineering, networking, cryptography
- Hands-on experience in one or more programming and scripting languages – C, C++, Java, Shell script, Perl, Python, SQL
- Awareness of tools/technologies like GIT, Jenkins, Selenium, JIRA, Confluence
- Able to design tests and write test code independently
- Excellent communication skills, analytical & reasoning skills
- Team player with high energy, positive attitude to find innovative solutions
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