Role:Operations Analyst
Location: work from home/Mumbai
JOB DESCRIPTION:
Role Details :
- Execute procedures to meet internal / external SLA’s and quality
- Train and certify (where applicable) on business policy and standard operating procedures
- Adhere to standard operating procedures, business policy
- Work with process coordinators to develop and update procedures
- Implement new process improvement and programs
- Escalate issues, queries to manager / operations incident management
- Identify opportunities for procedure improvement Work with clients to complete day to day
- BAU activities Support on-call rotations or off-shift availability as required by the business
- Perform quality checks to ensure integrity of data for clients and downstream systems
- Data entry
- Verify system functionality and validation of reporting for clients
- Respond to client inquiries direct or indirect via the change requests and
- Issuetrak process and/or via Client Service Rep’s Research and respond to E&Y Auditing requests to meet established SLAs
- Assist Process Lead/Team Lead with creation of and data gathering for KPI & Metrics Assist Process Lead
- Team Lead with UAT reviews for new software releases
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Education Required:
Role Qualifications :
- Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders
- Ability to communicate clearly, concisely and effectively both verbally and in written communication
- Proficient with the use of GOOGLE desktop tools
- Proficient use of streaming services and devices
- Maintain composure and respond appropriately in stressful or crisis situations
- Ability to identify and leverage best practices
- Willingness to learn new technologies and adapt to change
skills
- Communication Skills
- Google desktop tools
- streaming services and devices
- crisis Management
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