AMAZON ADS CONTENT REVIWER

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
 Ability to empathize with and prioritize customer needs
 Demonstrates interpersonal skills with a diverse customer base
 Demonstrates conflict resolution, negotiation, and de-escalation skills
 Demonstrates ownership to resolve challenging customer issues, escalating when necessary
 Ability to determine customer needs and provide appropriate solutions
 Maintain regular and reliable attendance, including the daily schedule as assigned
 Flexible with the working schedule; may be expected to work weekends, holidays and events
 Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season