concentrix jobs

Concentrix is hiring for Advisors Role | Apply Now

/ 10th & 12th pass jobs, any graduate jobs, latest jobs, non technical jobs / By

Role:Advisor

Location: Multiple locations

JOB DESCRIPTION:

Voice Support Advisor:

  1. Customer Support: Provide assistance and support to customers via phone calls. This may include answering inquiries, resolving issues, and providing information about products or services.

  2. Problem-Solving: Listen to customer concerns and issues, and work to find effective solutions or escalate more complex problems to higher-level support or management if necessary.

  3. Communication Skills: Maintain a professional and courteous tone while effectively communicating with customers. This includes active listening and clear verbal communication.

  4. Product/Service Knowledge: Develop a deep understanding of the products or services offered by the client and stay updated on changes or updates.

  5. Documentation: Accurately document customer interactions and issue resolutions in a CRM (Customer Relationship Management) system.

  6. Adherence to Policies: Follow company and client-specific policies and guidelines while providing support to customers.

Non-Voice Support Advisor:

  1. Chat or Email Support: Provide customer support and assistance through written channels such as chat or email. This includes responding to customer inquiries, resolving issues, and providing information.

  2. Written Communication Skills: Display strong written communication skills, including grammar, spelling, and clarity.

  3. Problem-Solving: Similar to voice support, non-voice advisors should be adept at problem-solving and providing effective solutions to customer issues.

  4. Customer Engagement: Maintain a professional and customer-focused approach while interacting with customers in written form.

  5. Product/Service Knowledge: Understand and stay updated on the products or services offered by the client to provide accurate information and support.

  6. Documentation: Thoroughly document customer interactions and issue resolutions in a CRM or ticketing system.

  7. Adherence to Policies: Adhere to company and client-specific policies and guidelines, especially in written communication.

Education Required:

12th pass

diploma

any degree

skills

    1. Customer Service Skills: Strong customer service skills are essential for both roles. Advisors must be empathetic, patient, and customer-focused to provide a positive customer experience.

    2. Communication Skills: Clear and effective communication is crucial. In voice support, this includes verbal communication, while in non-voice support, it involves written communication. Advisors must be able to convey information clearly and professionally.

    3. Problem-Solving: The ability to analyze customer issues, identify solutions, and resolve problems is a fundamental skill. Advisors should be resourceful and able to think on their feet.

    4. Product/Service Knowledge: Advisors need to have a good understanding of the products or services offered by the client. This knowledge is essential for providing accurate information and support.

    5. Active Listening: Advisors must be active listeners to fully understand customer concerns and needs. This skill is particularly important in voice support roles.

    6. Multi-Tasking: Both voice and non-voice advisors may need to handle multiple customer inquiries or tasks simultaneously. Effective multitasking is valuable in managing workloads efficiently.

    7. Empathy: Advisors should be able to put themselves in the customer’s shoes, understand their emotions, and respond with empathy and compassion.

    8. Time Management: Managing time effectively is crucial to ensure that customer inquiries are addressed promptly and efficiently.

    9. Documentation: Advisors need to document customer interactions accurately in a CRM system or ticketing system. This documentation is essential for tracking customer issues and resolutions.

    10. Adaptability: The ability to adapt to changing situations, customer needs, and client-specific processes is important in a fast-paced customer support environment.

    Additional Skills for Voice Support:

    1. Verbal Communication: Voice support advisors need to have excellent verbal communication skills, including clear pronunciation, diction, and the ability to maintain a professional and courteous tone.

    2. Active Speaking: They should be able to articulate solutions and information clearly over the phone and answer customer inquiries effectively.

    Additional Skills for Non-Voice Support:

    1. Written Communication: Non-voice support advisors need strong written communication skills, including grammar, spelling, and the ability to compose clear and concise messages.

    2. Typing Skills: Proficiency in typing is essential to respond to customer inquiries promptly.

    3. Email and Chat Etiquette: Understanding email and chat etiquette, such as appropriate greetings and sign-offs, is important for maintaining professionalism in written communication.

SALARY:as per the company norms

APPLY LINK

HOW TO CREATE YOUR RESUME

Concentrix is hiring for Security Operations | Apply Now

/ any graduate jobs, latest jobs, technical jobs, work from home jobs / By

Role:Security Operations

Location: WORK FROM HOME

JOB DESCRIPTION:

  • security monitoring
  • Incidence response
  • Security analytics
  • Proactive threat hunting
  • Threat Intelligence platform – consisting of Indicators of Compromise (IOC) and other threat intel (vulnerabilities, strategic, tactical etc.)
  • SIEM engineering (Playbooks per environment, per service, per asset)
  • User & entity Behavioural Anomaly detection
  • Vulnerability scanning and threat detection.       
  • Develop & recommend improvement plans to maintain an effective and secure computing environment
  • Creation and enhancement of Playbooks as per requirement.
  • Effective and Efficient Governance Model with fortnightly, monthly, quarterly and annual reviews.
  • Monitoring contemporary threats and plans to respond to those.
  • Assessment for the Application security /Monitoring and post assessment if feasible, Service provider to perform application security monitoring

Education Required:

  • Any B. E / B. Tech / M. Tech
  • Any other certification will be an asset

skills

  • User & entity Behavioural Anomaly detection
  • Vulnerability scanning and threat detection.       
  • Develop & recommend improvement plans to maintain an effective and secure computing environment
  • Creation and enhancement of Playbooks as per requirement.
  • Effective and Efficient Governance Model with fortnightly, monthly, quarterly and annual reviews.
  • Monitoring contemporary threats and plans to respond to those.
  • Assessment for the Application security /Monitoring and post assessment if feasible, Service provider to perform application security monitoring
  •  

SALARY:as per the company norms

APPLY LINK

HOW TO CREATE YOUR RESUME

Concentrix is hiring for Associate Product Support Role | Apply Now

/ any graduate jobs, latest jobs, non technical jobs, work from home jobs / By

JOB ROLE:Associate Product Support

Location -WORK FROM HOME

JOB DESCRIPTION:

We are looking for an Associate Product Support responsible with investigating 10-30 job failures per hour. You will support 50 TB data warehouse and

upport jobs 24×7, so depending on other shifts and vacations, you need to be flexible to work early or late shifts.

 

Responsabilities

  •  We have hundreds of interfaces from the data warehouse, and run about 20,000 jobs a day and pull or push data from the warehouse.

  •  There are 10-20 job failures each hour, which requires some research from our team.

  • We support jobs 24×7, so depending on other shifts and vacations, you need to be flexible to work early or late shifts.

  • Each team member, once a month, works a 12 hour shift on Saturday and a 12 hour shift on Sunday (on the same weekend).

  •  The shift in Poland would be 12:30 PM CEST to 12:30 AM CEST.

  • We use JAMS for job scheduling, and Pentaho for ETL coding – you will need to learn the basics for these.

  • We are moving to the Google Cloud Platform (GCP), so it would be helpful to be familiar with it.

  •  Primary, we will be using Cloud Composer, which uses Apache Airflow,

  • It will be good to know Python, because the jobs in GCP will be written in Python.        

 

What do you need to have:

  • The data warehouse is Oracle, so team members should be familiar with SQL.

  • We use a lot of scripts, so it is good to know PowerShell and Linux shell scripting.

  • We do promotions via Subversion, but you don’t need to know Subversion. We do 10-20 promotions each day.

Education Required:

 

ANY DEGREE

ANY STREAM

 

Skills Required:

  • Strong teamwork skills required

  •   Strong investigative / research skills required.

  •  It would be good to know Linux, because many of our jobs run on Linux servers.

  • Knowledge of vi would be helpful.

  • Knowledge or regular expressions would be helpful.

  • It would be good to know basic Windows administration.

  • It would be good to know HTML, JavaScript, and PHP, because we have web pages to help with our work.

  • It will be helpful to be very curious, and want to learn new things.

SALARY: 4 LPA

APPLY LINK

HOW TO CREATE YOUR RESUME

HOW TO CREATE NAUKRI.COM PROFILE

HOW TO CREATE LINKEDIN PROFILE

Comcast is Hiring for Quality and Automation Engineer Role | Apply Now

/ any graduate jobs, latest jobs, technical jobs, work from home jobs / By

ROLE: Quality and Automation Engineer

Location -Chennai, IND

JOB DESCRIPTION:

Responsible for validating product quality by analyzing and testing the quality of the code base. Focuses on writing code that will be executed in an automated and repeatable fashion which will reduce manual testing efforts and increase code quality and consistency. Develops and maintains code that validates front-end, middleware and database systems, using the latest tools and programming languages. Partners with software engineers to write efficient automation code using coding standards and best practices. Works with engineering team to deliver automated tests that satisfy product automation requirements. Executes automated code and reports results to team. Repairs simple broken automation scripts. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

  • Write and edit automated test code, using the same standards as a Software Engineer, that allows for repeatable, reliable testing solutions to test the wide functionality of products and software in accordance with specifications and technical requirements, maintaining automation codebase in a version control system (GIT, SVN).
  • Analyze broken test cases and diagnose and repair to working order.
  • Execute automated test scripts and evaluate results.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Education Required:

  • Bachelor’s Degree

SKILLS:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team – make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what’s right for each other, our customers, investors and our communities.

SALARY: Upto ₹ 5,00,000

APPLY LINK

HOW TO CREATE YOUR RESUME

HOW TO CREATE NAUKRI.COM PROFILE

HOW TO CREATE LINKEDIN PROFILE

Deloitte is Hiring for Manual Testing – Analyst Role | Apply Now

/ any graduate jobs, latest jobs, technical jobs, work from home jobs / By

ROLE: Manual Testing - Analyst

Location -Hyderabad, Telangana, India

JOB DESCRIPTION:

Key responsibilities

·        Helping groom and maintain the product backlog through continuous process

·        Engaging with business stakeholders regularly to understand/ gather prioritized requirements, convert them into business requirements and work in a continuous process of refinement through feedback from all stakeholders.

·        Develop test scripts and create use-case scenarios for product upgrades

·        Perform business validation and regression testing during Sprints

·        Assist product owners in managing User Acceptance Testing

·        Assist in creating supporting documentation and administrative reports (e.g. Test Execution Reports, Status Reports, Dashboards, Metrics, etc.)

·        Support in deployment activities such as training, development of user guides and manuals, pilot support

·        Perform application management activities (Admin Activities & Data Validation)

Education Required:

 

  • Any degree 
  • Any PG

SKILLS:

Experience with Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, etc.

·        Experience with Product Support and Testing methodologies.

·        Experience working with US clients is a must. Since the position requires significant coordination with US colleagues, the ability to network with US counterparts is important

·        Advance knowledge in MS Office skills, especially Excel and PowerPoint

·        Passion for technology, problem solving and client service

·        Willingness to become a product expert and learn the business that the product supports

·        Excellent verbal and written communication skills in English.

Preferred skills

·        Excellent customer service, interpersonal, organizational, listening and communication skills

·        High degree of self-confidence, poise, maturity, discretion, diplomacy and empathy

·        Meticulous attention to detail and quality

·        An ability to build professional relationships, a spirit of co-operation, and a flexible approach to work are required                                           

·        Strong analytical, problem-solving and critical thinking skills; outstanding analytical, research and presentation skills

·        Experience in Audit domain is a plus

SALARY: Upto ₹ 5,00,000

APPLY LINK

HOW TO CREATE YOUR RESUME

HOW TO CREATE NAUKRI.COM PROFILE

HOW TO CREATE LINKEDIN PROFILE

FedEx is Hiring for Customer Care Representative Role | Apply Now

/ any graduate jobs, latest jobs, technical jobs, work from home jobs / By

ROLE: Customer Care Representative

Location -Pune, India; Mumbai, India

JOB DESCRIPTION:

  • Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Education Required:

 

  • Any degree 
  • Any PG

SKILLS:

  • Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills

SALARY: Upto ₹ 4,00,000

APPLY LINK

HOW TO CREATE YOUR RESUME

HOW TO CREATE NAUKRI.COM PROFILE

HOW TO CREATE LINKEDIN PROFILE

IDFC FIRST Bank is Hiring for HR Business Partner Role | Apply Now

/ any graduate jobs, latest jobs, technical jobs, work from home jobs / By

ROLE: HR Business Partner

Location -Mumbai, Maharashtra, India

JOB DESCRIPTION:

  • ‘-Understand business priorities& align Business structure to Target Operating Model.
    -Drive all the HR agendas in the business teams.
    -Adoption of all HR practices & policies.                                                                        

     -Responsible for retention and role elevation of employees in the portfolio                                                                          

     -Partner with L&D and Talent team to identify and coach the right talent in the business teams.                                                                                                                        

    -Driving Performance Management Process and enable conversation to enhance productivity of employees and ensure fairness in the process

    Secondary Responsibilities:

    ‘-Ensure employees align with strategy, vision, brand promise of “Always You First” and demonstrate cultural tenets.                                                      

    -Devise innovative channels of employee engagement; Identify and drive local HR initiatives and participate in business driven initiative.                                                                      

    -Promote a culture of good governance in the area of HR/employee relations.                      

    Managerial & Leadership Responsibilities:

    ‘- Build, groom and retain top-class talent pool to enable high levels of process efficiencies
     

    Key Success Metrics:

    Stakeholder feedback.

    Adherence to HR Process timelines, Number of employees, Attrition

Education Required:

 

  • Any degree 
  • Any PG

SKILLS:

  • ‘-Understand business priorities& align Business structure to Target Operating Model.
    -Drive all the HR agendas in the business teams.
    -Adoption of all HR practices & policies.                                                                        

     -Responsible for retention and role elevation of employees in the portfolio                                                                          

     -Partner with L&D and Talent team to identify and coach the right talent in the business teams.                                                                                                                        

    -Driving Performance Management Process and enable conversation to enhance productivity of employees and ensure fairness in the process

    Secondary Responsibilities:

    ‘-Ensure employees align with strategy, vision, brand promise of “Always You First” and demonstrate cultural tenets.                                                      

    -Devise innovative channels of employee engagement; Identify and drive local HR initiatives and participate in business driven initiative.                                                                      

    -Promote a culture of good governance in the area of HR/employee relations.                      

    Managerial & Leadership Responsibilities:

    ‘- Build, groom and retain top-class talent pool to enable high levels of process efficiencies
     

    Key Success Metrics:

    Stakeholder feedback.

    Adherence to HR Process timelines, Number of employees, Attrition

SALARY: Upto ₹ 5,00,000

APPLY LINK

HOW TO CREATE YOUR RESUME

HOW TO CREATE NAUKRI.COM PROFILE

HOW TO CREATE LINKEDIN PROFILE

Kotak Mahindra Bank is Hiring for CASA Acquisition Manager Role | Apply Now

/ any graduate jobs, latest jobs, technical jobs, work from home jobs / By

ROLE: CASA Acquisition Manager

Location -WORK FROM HOME

JOB DESCRIPTION:

  • To acquire customers for Current Accounts & Savings Accounts Products of the bank, from a pool of potential individuals, small businesses, trusts associations, societies, and corporates.
  • To achieve and deepen business volume and numbers.
  • To Cross-sell TPP like Insurance, Asset Products, etc.
  • Responsible for Sourcing High-Value CASA customers along with the entire Family Banking relationships.
  • Hard-core Sales Mentality. Primary Motivation from the Achievement of Targets. A Hunter by Orientation.

Key activities:

  • Cold Calling
  • Securing Appointments
  • Understanding Customer’s Occupation and Needs
  • Introducing and Explaining Suitable Products
  • Resolving Converted Customers Queries / Concerns

Education Required:

 

  • Any degree 

SKILLS:

  • Selling skills with a clear focus on acquiring new Current Accounts
  • Presentable and Demonstrating Basic Etiquettes
  • Persuading skills
  • Candidates Managing & Sourcing Business Banking customers would be preferred
  • Fluent communication and a basic understanding of English

Traits Required:

  • Achievement motivation: Desire to meet increasing targets and grow
  • People orientation
  • Adherence to regulations.Roles and Responsibilities

SALARY: Upto ₹ 4,00,000

APPLY LINK

HOW TO CREATE YOUR RESUME

HOW TO CREATE NAUKRI.COM PROFILE

HOW TO CREATE LINKEDIN PROFILE

Airtel is Hiring for NETWORK SURVEILLANCE ENGINEER Role | Apply Now

/ any graduate jobs, latest jobs, technical jobs, work from home jobs / By

ROLE: NETWORK SURVEILLANCE ENGINEER

Location -WORK FROM HOME

JOB DESCRIPTION:

    • Good understanding of IP and MPLS domain
    • Should have exposure on L2VPN and L3 VPN services
    • Good understanding of Mobility architecture
    • In depth knowledge of IPV4/IPV6 and subnetting
    • Must have knowledge & working experience with Cisco and Juniper Products
    • In-depth understanding of routing protocols Hands on experience with Segment routing ,MPLS,ISP,RSVP-TE. Troubleshooting on complex MP-BGP services.
    • Good working knowledge of QOS/HQOS, HSRP / VRRP, Ether-Channel) VPN L2 & L3 solutions
    • Hands-on experience on handling tools like BMC Remedy, ECRM, Net-cool, MRTG etc.
    •  

Education Required:

  • Bachelor Degree in Engineering/Technology
  • Any degree with Networking Experience

SKILLS:

    • Should have customer centric approach
    • Learning agility and task execution skills are must
    • Candidate with CCNA/CCNP/CCIE certification will be an added advantage
    • Candidate with gap and need to start their carrier can also apply.

    Remote Basic requirements


    • Should have adequate internet connection
    • Visit to office if nominated for trainings and induction/meeting programmes apart from regular job
    • Appropriate behavior and attire while attending meeting with team and customers
    • Quite and non-disturbing space during shift time
    • UPS availability to avoid any impact on assigned job

SALARY: ₹ 5,00,000

APPLY LINK

HOW TO CREATE YOUR RESUME

HOW TO CREATE NAUKRI.COM PROFILE

HOW TO CREATE LINKEDIN PROFILE

Citi Bank is Hiring for Apps Development Junior Java Developer Role | Apply Now

/ any graduate jobs, latest jobs, technical jobs, work from home jobs / By

ROLE: Apps Development Junior Java Developer

Location -PUNE, INDIA

JOB DESCRIPTION:

    • Experience in complete development lifecycle and designing global systems using Agile/Waterfall methodologies.
    • Candidate should have total overall development experience around 2.5years and strong in Core JAVAand in Actimize
    • Experience in the areas Spring, framework, My Batis, Maven.
    • Candidate should be proficient with Oracle SQL
    • Candidate should have prior proven experience in coding, development and testing of programs & modules.
    • Experience working on parallel development tracks at the same time is required.
    • Should have root cause analysis skills and should be able to quickly analyze and interpret code and ensure that issues are resolved or escalated appropriately.

Education Required:

B.E / B.Tech 

SKILLS:

  • Ability to work in a team environment.
  • Flexible and able to manage time effectively.
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority.
  • Excellent communication (verbal and written) and interpersonal skills with the ability to communicate well at all levels.
  • Efficiently and effectively manage work, time, and resources
  • Ability to handle high stress and pressure situations.
  • Strong problem solving and program execution skills while being process orientated.

SALARY: ₹ 8,00,000

APPLY LINK

HOW TO CREATE YOUR RESUME

HOW TO CREATE NAUKRI.COM PROFILE

HOW TO CREATE LINKEDIN PROFILE