globaledge jobs

Hitachi Group of Company ,Global Edge is Hiring for Technical Support Role

JOB ROLE:Analyst (Technical Support)

Location - HYDERABAD

ABOUT

Job Location: Hyderabad Experience: Only Freshers
Designation:-  Analyst (Technical Support) 
Process: Semi Voice Process (Night Shift)
 
Interview Process:
  1. Screening
  2. Ops Manager Round
  3. Written Test (Aptitude, Personality, Versant)
  4. Client Round
  5. HR Round **Excellent communication skills are required.
We offer:
  • Interesting and challenging work in a large and dynamically developing company
  • Exciting projects involving the newest technologies
  • Professional development opportunities
  • Excellent compensation and benefits package, performance bonus program
  • Modern and comfortable office facilities.
  • As an Associate Technical Support (TSE), you will have the opportunity to combine creative problem-solving, providing a great customer experience and utilizing technical skills in one role!
  • As a member of our 24×7 Customer Support team Provide a service experience second to none as you help our customers tackle their problems head-on and crush any technical obstacles in their path. You will be supported by our internal best-in-class team, receiving ample training and development opportunities to help get you up and running and ready for primetime. If you are looking for an opportunity that allows you to interact with customers and become an expert in world-class technology, this may be the perfect fit for you!
  • Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude toward our customers
  • Address and resolve customer concerns and issues in a timely manner
  • Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
  • Responsible for learning product platforms and ancillary products quickly and providing accurate information about them to our customers
  • Independently collects and tracks information and details of the problem
  • Troubleshoot customer issues using remote desktop software
  • Interact with customers through various channels including phone, chat, and email to address and resolve concerns and issues
  • Dedicate yourself to the success and satisfaction of our customers and our business
  • Attempt to resolve customer issues or escalate to advanced personnel if necessary
  • Consistently ensures that business is conducted with empathy and integrity at all times and that behavior aligns with product policies, procedures, and core competencies

Education Required:

B.Tech/BCA/MCA/B.Sc (CSE/IT) graduates (Graduation is a Mandate)

Skills Required:

  • Should have Provisional certificate and Consolidated marks memo.
  • Must have a good working knowledge of Windows/Mac OS and its components
  • Strong customer relations skills
  • Strong written and verbal communication skills
  • Capacity to control interaction in a consultative way
  • Capable of multi-tasking in a fast-paced work environment
  • Strong knowledge of web-browser-based technologies
  • Experience with HRIS, CRM, and/or ATS is a plus
  • Good knowledge in HTML & CSS.

SALARY: 3 - 3.5 LPA based + Benefits (Two-way Cab) + Incentive

Capgemini Engineering Mega hiring | GlobalEdge jobs | Latest jobs 2022 in Telugu | V the Techee

Capgemini Engineering Jobs

JOB ROLE 01 :Software Analyst

Location - Bangalore, Hyderabad, Pune & Chennai

Job Description:

Position Title: Software Analyst

Job Location: Bangalore

Work Mode: Work from Office

Employment Type: Permanent 

Salary: 14K stipend for first 6 month

After six months – upon employment with 4 Lakhs salary plus 25K retention bonus on completion of 1 year

Service Agreement : Yes, on prorate basis -24 months from the effective date of employment 

Education Required:

Qualification: B.E/B.Tech

Specialization: Computer Science/Electronics and Communication Enginerr/Information Technology 

Graduation year of passing: 2022

Percentage: 65% above (throughout)

Certification (if any): Embedded/C/C++(Added Advantage)

 

Skills Required:

 
  • Good attitude
  • Sound knowledge on analytical
  • Strong C/C++ programming skills
  • Basic and good knowledge on Linux internal concepts

SALARY: Salary: 14K stipend for first 6 month After six months – upon employment with 4 Lakhs salary plus 25K retention bonus on completion of 1 year

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