• 0 to 1+ years of overall technology experience includes some hands-on experience with software development and data engineering work.  

• 0 to 1+ years of development experience in programming languages like Python, PySpark, Scala, etc. Experience or knowledge in Data Modeling & SQL is a plus. 
• 6+ months of experience in any cloud technologies. 
• Azure Certification is a plus. 
• Working experience or knowledge of agile development, including DevOps and DataOps concepts. 
• Experience with version control systems like Github and deployment & CI tools. 

• Knowledge of data modeling, data warehousing, and ETL/ELT pipelines. 
• Knowledge of data profiling and data quality tools is a plus. 
• Knowledge in Statistical/Machine learning models is a plus. 
• Knowledge in the retail or supply chain space is a plus 
• Familiarity with business intelligence tools (such as PowerBI) is a plus. 

Education 

• BA/BS in Computer Science, Math, Physics, or other technical fields. 

Skills, Abilities, Knowledge 

• Excellent communication skills, both verbal and written, and the ability to influence and demonstrate confidence in communications with senior-level management. 
• Comfortable with change, especially that which arises through company growth.  
• Ability to understand business requirements and ask questions for additional clarifications. 
• High degree of organization and ability to coordinate effectively with the team. 
• Positive and flexible attitude to adjust to different needs in an ever-changing environment.  

• Foster a team culture of accountability, communication, and self-management. 
• Proactively drive impact and engagement while bringing others along. 
• Consistently attain/exceed individual and team goals 
• Ability to learn quickly and adapt to new skills. 

Competencies 

• Highly influential and having the ability to educate challenging stakeholders on the role of data and its purpose in the business.  
• Understands both the engineering and business side of the Data Products released.  
• Places the user in the center of decision making.  
• Teams up and collaborates for speed, agility, and innovation.  

• Experience with and embraces agile methodologies.  
• Strong negotiation and decision-making skill.  
• Experience managing and working with globally distributed teams. 

Customer Service->Technical->Regular – Service Desk-> Voice->Chats->email Chats

L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B) • European client – WFO/WF client location which is in Bellandur Bangalore • 24/7 weekly shift roaster/International call handling experience,6 days working. • Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation • Ping command • Difference between service request & incidents. • Aware about the SLA/Metrics handled.