JOB ROLE :Technical Analyst 1-Support
Your primary responsibility as a part of the Assistance organisation is to provide post-sales support and solutions to the Oracle client base while advocating for their requirements. This include answering technical questions about using and troubleshooting our Electronic Support Services, as well as post-sale non-technical client inquiries by phone and electronic means. As the main customer contact, you are in charge of fostering client relationships with Support and advising and assisting internal Oracle staff on a variety of customer circumstances and escalated concerns.
You will be the technical point of contact for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for the resolution of issues relating to the installation, advised maintenance, and use of Oracle products as an Associate Support Engineer.
BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).