JOB ROLE 01 :Process Executive
JOB ROLE 02 :Technical Process Executive
Location - PARTIAL WORK FROM HOME
JOB DESCRIPTION:
You need to do SLA Process compliance, Resource Planning, Business process improvement
You must have Knowledge of operation management.
You need to Driving Daily/Weekly/Monthly Governance calls with client.
You have to Prepare/review the process definition & documentation for the specific process within purview to enable manager to finalize the TO BE Process
You have to Co-Ordinates and conduct training for the team in order to ensure right skilling
You need Monitors/ ensures process compliance and periodically updates SOP changes as required as part of the quality plan in order to ensure adherence to process steps
You should Resolves escalations from the process owners in order to ensure strong customer relationships
You need to Provide feedback on error transaction and conducts RCA with help of quality SPOC
You will be Self-starter, having a proactive approach in terms of process improvement, identifying risks and engaging client. You are Ability to handle multiple tasks and adherence to on time delivery.
You need to Understand the contractual requirement for the process and deliver the same.
You must Sound decision-making
You must have Excellent written and verbal communication skills