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INFOSYS JOBS
JOB ROLE 01 :Process Executive JOB ROLE 02 :Technical Process Executive
Location - PARTIAL WORK FROM HOME
JOB DESCRIPTION:
- You need to do SLA Process compliance, Resource Planning, Business process improvement
- You must have Knowledge of operation management.
- You need to Driving Daily/Weekly/Monthly Governance calls with client.
- You have to Prepare/review the process definition & documentation for the specific process within purview to enable manager to finalize the TO BE Process
- You have to Co-Ordinates and conduct training for the team in order to ensure right skilling
- You need Monitors/ ensures process compliance and periodically updates SOP changes as required as part of the quality plan in order to ensure adherence to process steps
- You should Resolves escalations from the process owners in order to ensure strong customer relationships
- You need to Provide feedback on error transaction and conducts RCA with help of quality SPOC
- You will be Self-starter, having a proactive approach in terms of process improvement, identifying risks and engaging client. You are Ability to handle multiple tasks and adherence to on time delivery.
- You need to Understand the contractual requirement for the process and deliver the same.
- You must Sound decision-making
- You must have Excellent written and verbal communication skills
- You should have Good attention to detail
Education Required:
- For Process Executive : Any Graduation Any Stream
- For Technical Process Executive : BE/BtechAll streams
Skills Required:
- Communication skills in English
- Good Verbal skills