What you will do

• • Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.

  • Engineers should be responsible for providing 24/7 on call support to satisfy the critical services agreed with the customer.

  • Able to troubleshoot complicated, cross-platform issues handling OS, Networking, and Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues

  • Troubleshoot, debug and drive ‘Push-To-Talk’ solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs, and network captures, and escalating the issue to a next-level engineer if necessary.

  • Deploy the ‘Push-To-Talk’ application and configure the network for communication across servers. 

  • Monitor network performance, application performance, and service integrity.

  • Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.

  • Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the ‘Push-To-Talk’ solution and provide one-stop interfaces that indicate the health of the solution.