JOB ROLE :Process Associate - Content Moderation - Telugu + English
Location -HYDERABAD(PARTIAL WFH)
JOB DESCRIPTION:
You need to Provide resolution to maintain standards of quality
You have to Review content and provide resolution based on prescribed guidelines
You need to Recognize trends and patterns and raise issues timely
You have Provide insights to help improve the support to the users
You need to Maintain a thorough understanding of process and policies
You are going to Provide excellent customer service to our customers
Education Required:
You must have Minimum qualifications • Any Graduate & Any Stream (PG an added advantage) • Freshers are eligible • Fluent in Read/Write in English & Telugu Language
You have to answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
You need to Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
You have to follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
You are responsible for Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
You need to Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Eligibility is a mix of Graduate freshers or Undergraduate
You Need to have good knowledge in computers(Technical knowledge about hardware computers, eg RAM/ROM, types of Rams, SSD/HDD, Microprocessor etc
You must have good Typing Skills: 25 WPM/90% accuracy
Shift Timing/Days working
Its a 5 days working Mon-Fri/Sat & Sun-week off
You must have Shifts-24/7 rotational shifts /any 9 hours of shift
The job Process-Blended- Mix of Email Voice & Chat support 70% Voice/30% non voice
It is a Permanent work from Home/desktop will be given by the company post selection
You need to have fair knowledge of hardware computers(for eg: RAM/ROM, types/functions of RAMs, SSD/HDD, functions/characteristics of SSD/HDD, microprocessor, motherboard, where it is located, components of motherboard, Components of computer BIOS, memory, storage, devices and the full forms of all the abbreviations.
what is RAM/ROM, types/functions of RAMs?
what is the difference between SSD/HDD, what are the functions/characteristics of SSD/HDD?
what is cloud storage?
What would you do if you do not have internet on your laptop(prepare on the troubleshooting steps for the same)?
Your Windows machine is booting up slow, what are the possible solutions to this?
You have put SSD in a slot, but the slot is not working that what you will do?
Issues we access BIOS , DRAM generations, system configuration, SSD v HDD key features other than speed, system u?
BIOS, SSD and DRAM (Failure modes/reasons and fix for that)?
BIOS (what are the situations we use them)?
DRAM generations and mix match compatibility?
What is Dual Channel functionality?
Steps for installing memory in a laptop or mac book pro system?
What is case modding?
What is overclocking?
RDIMMs over UDIMMs?
candidates can share their updated CV on neha.qureshi@sutherlandglobal.com