JOB ROLE: Customer Support Analyst
Location - BANGALORE(partial work from home)
Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
- Round 1 : Online Aptitude Assessment
- Round 2 : Techno managerial Interview
- Round 3 : HR Interview
BE/B Tech, ME/MTech, MCA, BSc & MSc.
Year of Passing : 2020,2021 & 2022
Experience : Fresher 0 to 12 Months only
- Very Good Communication Skills in English
- Good Knowledge on Python
- excell skills,Computer Knowledge