The Software and Platform vertical helps the world’s leading platform companies accelerate, scale and improve their businesses as their most trusted, innovative, comprehensive and experienced partner./As an Agent, you are responsible to
• Review content- user profiles, videos, texts, images etc
• Investigate and apply client policies
• Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature Your role requires following responsibilities –
• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and make decisions/take actions as per client policies and guidelines
• Stay up to date with any changes on policies/process
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety The Content Management team is responsible for organizing, categorizing and publish content and information using specific tools and channels, for use by different groups and individuals within the organization./
• Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
• Engage in the well being activities
• Meet desired efficiency established by business. The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client’s terms of services. They review content that may be sensitive in nature.