JOB ROLE :New Associate-Query Management
Location - HYDERABAD, PARTIAL WORK FROM HOME
You need to aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
The management team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
You need to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
- Any Graduation
- Any Stream
- Communication skills in English
- Good Negotiation skills
- Customer centric