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ACCENTURE JOBS

JOB ROLE :New Associate-Query Management

Location - HYDERABAD, PARTIAL WORK FROM HOME

JOB DESCRIPTION:

    • You need to  aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.

    • The management  team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.

    • You need to  manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Education Required:

 

  • Any Graduation
  • Any Stream

Skills Required:

 
  • Communication skills in English
  • Good Negotiation skills
  • Customer centric

SALARY: 25K EXPECTED

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