Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products. The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution. Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions. Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
Interview Steps
Round 1 : Online Aptitude Assessment
Round 2 : Techno managerial Interview
Round 3 : HR Interview
Education Required:
BE/B Tech, ME/MTech, MCA, BSc & MSc.
Year of Passing: 2020,2021 & 2022 Experience : Fresher 0 to 12 Months only