CACTUS JOBS

Cactus is hiring for Associate Customer Service Manager Role | Apply Now

Keep a tight tab on all the channels through which the customers approach us i.e. Emails, Calls, Website forms etc. and ensure that all the leads coming from these channels are converted.
Understanding the customers need by studying the customers history, buying patterns in the past and then recommend a suitable solution to ensure that the customer closes the sale with Editage.
Ensure that all the customers who approach us are responded to within 1 business hour through the channels of calls, emails, or system-based quotations.
Collaborating with other departments to ensure that the customers need is met within the deadline committed to the customers.
Timely following up with the leads across markets to ensure maximum conversions.
Identifying the market trends, customer trends and buying patterns of the customers and sharing it with the Managers on a timely basis.
Provide an excellent after sales support by ensuring that customers’ queries are responded to in a timely manner.

ANY GRADUATION

ANY PG

PHD

Have excellent written and spoken communication skills. English mandatory, other languages are welcome!
0-1 year of experience – Freshers are encouraged to apply.
Have a service oriented and customer first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results.
Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations.
Have excellent interpersonal and intercultural skills and can work with global teams.
Like working under pressure, are flexible and can maintain a positive attitude even when the going gets though.
Are resourceful, can think on your feet and make quick decisions.
Can work independently to interpret data, identify trends, and formulate solutions to routing scenarios.
Are goal and results oriented with a keen sense urgency and ownership

You need to Provide real time support to customers via our new age chat/calling platform (Genesys) with the goal of converting enquiries
You need to Help build customers confidence in Editage brand over competitors and improve conversion rates
You need to Add a human factor in customer shopping experience thereby influence repeat rate
You need to Influence the revenue of the organization by pitching our services to clients over chat and calls
You need to Identify website errors and provide solutions for the same
You need to Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders.