CACTUS WORK FROM HOME JOBS
JOB ROLE:Associate Customer Service Manager
Location - Permanent Work From Home
JOB DESCRIPTION:
- You need to Provide real time support to customers via our new age chat/calling platform (Genesys) with the goal of converting enquiries
- You need to Help build customers confidence in Editage brand over competitors and improve conversion rates
- You need to Add a human factor in customer shopping experience thereby influence repeat rate
- You need to Influence the revenue of the organization by pitching our services to clients over chat and calls
- You need to Identify website errors and provide solutions for the same
- You need to Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders.
Education Required:
- ANY DEGREE
- ANY PG
Skills Required:
You must have
- Have excellent written and spoken communication skills. English mandatory, other languages are welcome!
- 0-1 year of experience – Freshers are encouraged to apply
- Have a service oriented and customer first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
- Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations
- Have excellent interpersonal and intercultural skills and can work with global teams
- Like working under pressure, are flexible and can maintain a positive attitude even when the going gets though
- Are resourceful, can think on your feet and make quick decisions
- Can work independently to interpret data, identify trends, and formulate solutions to routing scenarios
- Are goal and results oriented with a keen sense urgency and ownership
