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CACTUS WORK FROM HOME JOBS

JOB ROLE:Associate Customer Service Manager

Location - Permanent Work From Home

JOB DESCRIPTION:

  1. You need to Provide real time support to customers via our new age chat/calling platform (Genesys) with the goal of converting enquiries
  2. You need to Help build customers confidence in Editage brand over competitors and improve conversion rates
  3. You need to Add a human factor in customer shopping experience thereby influence repeat rate
  4. You need to Influence the revenue of the organization by pitching our services to clients over chat and calls
  5. You need to Identify website errors and provide solutions for the same
  6. You need to Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders.

Education Required:

 

  • ANY DEGREE
  • ANY PG

Skills Required:

      • You must have

        1. Have excellent written and spoken communication skills. English mandatory, other languages are welcome!
        2. 0-1 year of experience – Freshers are encouraged to apply
        3. Have a service oriented and customer first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
        4. Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations
        5. Have excellent interpersonal and intercultural skills and can work with global teams
        6. Like working under pressure, are flexible and can maintain a positive attitude even when the going gets though
        7. Are resourceful, can think on your feet and make quick decisions
        8. Can work independently to interpret data, identify trends, and formulate solutions to routing scenarios
        9. Are goal and results oriented with a keen sense urgency and ownership

SALARY: UPTO Rs 25,000 Expected

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