cdk global jobs

•    The individuals’ primary responsibility is to deliver Install/Support tasks to North American partners, using relevant tools and applications
•    Ensure the product Installs are done effectively keeping Quality parameters intact all time without escalations and rework
•    Finance and Insurance Data mapping on Dealer Management System
•    An innovative mindset to be able to get efficient with improvement ideas throughout the career
•    Exceptional Quality standards to be maintained for all deliverables
•    Resolve issues and handle day-to-day escalations
•    Work with the Peers, SME and Team Leaders/ Project Leaders to meet Call Back Expectations
•    Need to go beyond the expectations to meet team deliverables
•    Thorough understanding of CDK products, processes, customer needs and escalation protocol
•    Work closely with US teams in a collaborative environment
•    Identify opportunities to automate manual configurations and tasks by leveraging emerging technologies
•    Attends training courses as required and stays abreast of evolving internal processes and industry developments
•    Works in a team environment and assists team members on various issues
•    Provides other Ad Hoc support and duties as assigned
•    Works in an environment with competing priorities

As associate technical writer, this resource will produce user-facing content for CDK’s applications for complex, interrelated, transactional software systems that incorporate multiple technologies. The associate will develop the ability to translate complex information into clear, concise and compelling information deliverables following the established model and standards of product documentation.

Associate Learning Coordinator (L12)
Coordinates training registration activities for clients’ training including enrollment, confirmation, cancellation and other administrative LMS duties that relate to customer training needs.