JOB ROLE:Process Associate - Content Moderation - Telugu + English
Location - HYDERABAD
JOB DESCRIPTION:
You need to Provide resolution to maintain standards of quality You need to Review content and provide resolution based on prescribed guidelines You need to Recognize trends and patterns and raise issues timely You need to Provide insights to help improve the support to the users You need to Maintain a thorough understanding of process and policies You need to Provide excellent customer service to our customers
Education Required:
Any Graduation
Any stream
Any Post graduation
Skills Required:
Any Graduate (PG an added advantage)
Freshers are eligible
Fluent in Read/Write in English & Telugu Language,
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work