genpact telugu jobs

Genpact is hiring for Technical Associate – Service Desk | Apply Now

Role:Technical Associate - Service Desk

Location: work from home/HYDERABAD

JOB DESCRIPTION:

Assist end users through chat sessions, addressing their queries and concerns promptly.

·         Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.

·         Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.

·         Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.

·         Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.

·         Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.

·         Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.

·         Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. Ability to speak to a non-technical audience about technical problems

Education Required:

Graduate in any stream

skills

  •          Good communication skills

    ·         Demonstrate proficiency in the following technical skills:

    ·         PC/Laptop

    ·         Basic Networking

    ·         Chrome, Edge & Mozilla Firefox

    ·         Operating systems

    ·         MS Office 2016

SALARY:as per the company norms

HOW TO CREATE YOUR RESUME

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Genpact is Hiring for Process Associate – Content Moderation – Telugu  Role | Apply Now

JOB ROLE: Job Description - Process Associate - Content Moderation - Telugu + English

Location - HYDERABAD

JOB DESCRIPTION:

As a Process Associate in Content Moderation, your primary responsibility would be to review and evaluate online content, such as text, images, and videos, to ensure they comply with the company’s standards and policies. You will need to be fluent in Telugu and English, as you will be reviewing content in both languages.

Some key responsibilities may include:

  • Reviewing and evaluating online content to ensure it is appropriate and complies with company standards
  • Making decisions on whether to allow or remove content based on company policies and guidelines
  • Keeping up to date with new policies and guidelines related to content moderation
  • Documenting and reporting any violations of company policies and standards
  • Communicating with content creators and users to provide feedback and clarify any questions about content moderation policies and procedures
  • Collaborating with cross-functional teams to resolve content moderation issues

The ideal candidate for this role will have:

  • Fluency in Telugu and English
  • Strong attention to detail and ability to make quick and accurate decisions
  • Good judgment and the ability to think critically about content
  • Excellent written and verbal communication skills
  • Ability to handle sensitive and confidential information in a professional manner
  • Strong organizational and time management skills

This role may require working in shifts, including evenings and weekends. If you have a passion for online content and are committed to promoting a safe and respectful online community, then this might be the right opportunity for you!

Education Required:

ANY GRADUATION

ANY POST GRADUATION

FRESHERS

Skills Required:

  • Fluency in Telugu and English: As you will be reviewing content in both languages, it’s essential to have excellent language skills in both Telugu and English.

  • Content Moderation Knowledge: A strong understanding of content moderation policies and procedures, including knowledge of what types of content are considered inappropriate and why.

  • Attention to Detail: The ability to review large volumes of content and make quick, accurate decisions requires meticulous attention to detail.

  • Critical Thinking: The ability to analyze and evaluate content, make decisions, and apply company policies and guidelines requires strong critical thinking skills.

  • Communication Skills: Good written and verbal communication skills are essential for providing feedback and communicating with content creators and users.

  • Professionalism: The ability to handle sensitive and confidential information with professionalism and maintain a professional demeanor in all interactions.

  • Time Management: The ability to prioritize tasks and manage time efficiently, as you will be reviewing large volumes of content in a fast-paced environment.

  • Adaptability: The ability to adapt to new policies and guidelines quickly, as the company’s content moderation policies may change over time.

  • Teamwork: Strong teamwork skills and the ability to work effectively with cross-functional teams to resolve content moderation issues.

  •  

SALARY: 20K TO 25K

HOW TO CREATE YOUR RESUME

HOW TO CREATE NAUKRI.COM PROFILE

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Genpact is Hiring for Process Associate – Content Moderation – Telugu  Role | Apply Now Read More »

Genpact is Hiring for Software Developer Role

JOB ROLE :Management Trainee - Software Developer

Location: BANGALORE (hybrid)

ABOUT

Develops information systems by designing, developing, and installing software solutions.
•    Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
•    Develops software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
•    Investigates problem areas.
•    Follows the software development lifecycle.
•    Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
•    Prepares and installs solutions by determining and designing system specifications, standards, and programming.
•    Improves operations by conducting systems analysis and recommending changes in policies and procedures.
•    Provides information by collecting, analyzing, and summarizing development and service issues.
•    Expand existing software to meet the changing needs of our key demographics
•    Focus on creating fault-tolerant programming
•    Create scalable, automated solutions for our customer base
•    Establish multi-platform versions of the software package
•    Write tests for existing and created code to ensure compatibility and stability

Qualifications we seek in you!
Minimum qualifications
•    BE/B Tech/ME/ME Tech/MCA/BCA/BSC-IT

Preferred qualifications 
•    Problem solving mindset
•    Good communication skills
•    Quick learner and Good team player

Education Required:

  • BE/B Tech/ME/ME Tech/MCA/BCA/BSC-IT
  • 2019,2020,2021,2022 

SKILLS:

  • •    Problem solving mindset
    •    Good communication skills
    •    Quick learner and Good team player

Salary :

  • 3 LPA
  • EXPECTED

Genpact is Hiring for Software Developer Role Read More »

Genpact is Hiring for Process Associate/Developer Role

JOB ROLE:Process Associate/Developer – Source to Pay

Location - HYDERABAD

ABOUT

    • Verify invoices, address any issues, and process them through ERP
      Coordinate with AP, Business, and Suppliers to resolve invoice discrepancy concerns.
      Follow-up and prompt resolution of hold invoices and debit balance is done by suppliers.
      verification and rebalancing of supplier accounts
      Coordination of suppliers for resolving payment, invoice, and purchase order issues
      Answer calls from suppliers and requestors, and address their inquiries.
      Address user and supplier inquiries using the ticketing mechanism.
      Organize with the Supplier Setup Team to add a new supplier or update an existing one.
      report on daily ageing and productivity to Business Update When necessary, SOPs and an exception tracker

Education Required:

  • ANY UG OR PG 
  • BASED ON THE JOB REQUIREMENTS

Skills Required:

GOOD COMMUNICATION SKILLS.

GOOD TECHNICAL SKILLS.

MS OFFICE

SALARY: 2.5 LPA

Genpact is Hiring for Process Associate/Developer Role Read More »

Content Moderation jobs | Genpact Telugu jobs | Latest jobs in Telugu | Any UG & PG | V the Techee

GENPACT JOB

JOB ROLE:Process Associate - Content Moderation - Telugu + English

Location - HYDERABAD

JOB DESCRIPTION:

You need to Provide resolution to maintain standards of quality
You need to Review content and provide resolution based on prescribed guidelines
You need to Recognize trends and patterns and raise issues timely
You need to Provide insights to help improve the support to the users
You need to Maintain a thorough understanding of process and policies
You need to Provide excellent customer service to our customers

Education Required:

  • Any Graduation
  • Any stream
  • Any Post graduation

Skills Required:

      • Any Graduate (PG an added advantage)
      • Freshers are eligible
      • Fluent in Read/Write in English & Telugu Language,
      • Effective probing skills and analyzing / understanding skills
      • Problem solving skills with customer centric approach
      • Must be able to work on a flexible schedule (including weekend shift work

SALARY:20 TO 25K expected

HOW TO CREATE NAUKRI.COM PROFILE

HOW TO CREATE LINKEDIN PROFILE

Content Moderation jobs | Genpact Telugu jobs | Latest jobs in Telugu | Any UG & PG | V the Techee Read More »