Jio customer support jobs
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JIO WORK FROM HOME JOBS
JOB ROLE :Customer Support Associate
Location - PERMANANT WORK FROM HOME
JOB DESCRIPTION:
- 1. You need to Manage all customer interactions as rostered within parameters
2. You have to Demonstrate ownership on calls when contacted by customer
3. You need to Respond to all customers in appropriate tone and language
4. You will Offer a solution-based approach for all customer interactions
5. You need to Educate the customer at every given possible opportunity
6. You need to Ensure updating of product, system, process and policy knowledge
7. You have to Adhere to rostered timing, scheduled shifts and activities
8. You need to Capture customer details and data relevant to the call or service
9. You should Resolve customer queries within agreed timelines
- 1. You need to Manage all customer interactions as rostered within parameters
Education Required:
- 12th pass
- diploma
- Any Graduation
- Any Stream
Skills Required:
- Communication skills in Telugu & English
- Good Negotiation skills
- Customer centric
SALARY: 15k to 18k
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Jio is hiring for Advisor Contact Centre | Apply Now
Role:Advisor Contact Centre
Location: work from home
JOB DESCRIPTION:
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship uilding and service
12. Follow all contact center policies, procedures, code of conduct and egislative requirements
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What you will do
- Design test strategy/plan/scenarios for the product features that are a part of the product release.
- Develop test automation using Java/Python for the test scenarios of the product
- Debug and eliminate flaky automated test cases or fix the failed test cases as the product development follows agile process.
- Learn and start effectively use the tools that are used in product engineering.
- Work with leads to develop the automated testing checkpoints in CI/CD and fix the issues that comes up with every build/milestone
Education Required:
Qualification Minimum Under Graduate
Work Experience 6 months experience preferred, Freshers can also apply
skills
- OutboundTelecomoutbound campaignsContact CentreDomestic Call Centre
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SALARY:as per the norms
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Jio is hiring for Advisor Contact Centre | Apply Now Read More »
Jio is hiring for Jio Fiber Technician Role | Apply Now
Role:Jio Fiber Technician
Location: HYDERABAD
JOB DESCRIPTION:
Job description
Preferred only Male candidates from AP & Telangana
Job Description:
Are you interested in a part-time role as a Jio Fiber Technician? Join our team and help us provide high-speed internet and technical support to our valued customers.
Responsibilities:
– Install, troubleshoot, and maintain Jio Fiber connections in customer homes.
– Ensure smooth internet connectivity and resolve technical issues.
– Assist customers with the setup and configuration of Jio Fiber equipment.
– Deliver excellent customer service and ensure customer satisfaction.
Education Required:
– SSC/Inter / ITI / Diploma ( 6 Months -OJT will also be applicable )
– Across Hyderabad
skills
– No prior experience is required; we offer comprehensive training.
– Basic technical aptitude and a willingness to learn.
– Availability for part-time work with a flexible schedule.
– Access to reliable transportation.
SALARY:1.5-1.75 Lacs P.A.
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Jio is hiring for Jio Fiber Technician Role | Apply Now Read More »