Cognizant is Hiring for Non Voice Support Role
Cognizant is Hiring for Non Voice Support Role Read More »
Graduation is must Ready to work in night shifts
Immediate joiners
(2019-2021) – candidate should have all educational certificates
Documents:
Cognizant is Hiring for Non Voice Support Role Read More »
Designation: Associate Customer Support
Process: Non Voice Process
Qualification Required : Graduation is mandatory
Under graduate with min 1yr exp
Working Hours : *5 days working with 2 week offs ( Rotational )
*cab facility : Pickup and Drop facilities
* Salary :- 2.0 LPA to 2.19 LPA
* Should be open working in a 24*7 work environment ( Rotational Shifts)
* Comfortable Working from offic
Graduation is mandatory.
Under graduate with min 1yr exp
Tech Mahindra is Hiring for Non Voice Support Role Read More »
With the utmost enthusiasm and effectiveness, the Social Operations Response Team responds to rider and driver-partner complaints across India via Twitter, Facebook, emails, and phone calls. To assist people who contact us via social media, the team closely collaborates with the IRT, ECR, and governance team.
Graduation is mandatory.
Under graduate with min 1yr exp
UBER is Hiring for COE SPECIALIST Read More »
Understand business requirements and technical specifications.
• Apply design patterns and architectural recommendations from Lead Engineer/Architect.
• Develop, test, and maintain product components.
• Self-manage assigned tasks and quality of deliverables.
• Follow best practices in software development as per the guidance from Lead/Architect.
• Write Unit test cases.
FOR Associate Analyst
KANTAR is Hiring for Associate Software Engineer & Associate Analyst Roles Read More »
You need to Provide resolution to maintain standards of quality
You need to Review content and provide resolution based on prescribed guidelines
You need to Recognize trends and patterns and raise issues timely
You need to Provide insights to help improve the support to the users
You need to Maintain a thorough understanding of process and policies
You need to Provide excellent customer service to our customers
-Liaising with Training Management Services Coordinators across MT office globally for completion of training booking requests
-Proactive collaboration with internal departments globally to ensure that core information about the course availability and booking requests are uploaded on time in the requisite systems
-Liaising with Administration and Sales Coordinators to ensure that the joining instructions are issued on time to the clients with correct information
-Proactive collaboration with MT centres globally to increase the satisfaction of our internal and external clients by maintaining regular evaluation forms / feedback reports
-Liaising with clients and internal stakeholders by providing Availability reports, Revenue reports and maintaining other Booking and Financial records in the system.
Key aspects of work:
-Coordinating with various stakeholders internally & externally
– Creating Purchase Orders, checking emails, uploading and requesting certificates
-Building long term relationship and stakeholder management
Freshers/candidates with maximum 4 years of experience
-Bachelor’s or Master’s degree
Well versed with MS- Excel
-Experience interacting with clients
-Ability to work with data and filter variety of information sources to derive the key messages.
-Analytical & problem solving ability for trouble shooting
-Attention to detail
-Ability to strive in a fast-paced work environment
-Highly motivated individuals
-Focus on time management and meet tight deadlines
-Proactive team player with good interpersonal skills
-Fluent in English (both written and verbal communication)
Maersk is Hiring for Business Support Coordinator Role | Apply Now Read More »
DXC Technologies is Hiring for Associate Professional Test Engineer Role | Apply Now Read More »
Candidates passed out in the years 2021 & 2022 batches.
Btech
Mtech
BCA
MCA
Candidates passed out in the years 2021 & 2022 batches.
(Candidates with knowledge of Java, Spring Boot, and Java Microservices will be an added advantage.)
Zeal to learn new technologies, Good Attitude, Excellent Communication Skills (oral & verbal)
federalsoftsystems is Hiring for Associate Role | Apply Now – Copy Read More »
Optum is Hiring for Software Engineer Role | Apply Now Read More »
Handle day to day reactive issues with merchants via inbound and outbound phone and email
Work as per defined processes and SLA – outlook issue process
Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time.
Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
Share timely findings with the AM’s
Share learning with team in daily huddles for exciting/unique issue/query worked.
Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
Summarize and provide customer feedback to management
Perform related duties as assigned
Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.
Training/OJT Lead: Provide training and mentoring new hires or low performers.
Training/OJT Lead: Provide policy/product/process update with team
Handle escalated complicated cases
Excellent communication skills: As a customer service executive, you will be required to interact with customers on a daily basis. Strong communication skills, including verbal and written communication, are essential for effectively communicating with customers.
Empathy and patience: You must have the ability to empathize with customers and understand their concerns. It is also important to remain patient when dealing with difficult customers and challenging situations.
Problem-solving skills: A customer service executive must be able to identify and resolve problems effectively and efficiently. This requires analytical and critical thinking skills to analyze the situation and provide a solution.
Multi-tasking: Customer service representatives are often required to handle multiple tasks at the same time, including answering calls, responding to emails, and resolving customer issues.
Knowledge of eBay policies and procedures: You should have a good understanding of eBay policies and procedures, including shipping, returns, and payments. You must also be knowledgeable about the products and services offered by eBay.
Technology skills: As a customer service representative, you should be comfortable using various technology platforms, including email, chat, and phone systems.
Teamwork: Customer service is often a team effort. The ability to work well with others and collaborate with colleagues is essential for providing exceptional customer service.
Time management skills: As a customer service representative, you must be able to manage your time effectively to handle a large volume of customer inquiries within a specified timeframe.
ebay is Hiring for Customer Service Executive Role | Apply Now Read More »