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CDK GLOBALJOBS
JOB ROLE :Assoc Implementation Support Rep
Location -HYDERABAD
JOB DESCRIPTION:
• The individuals’ primary responsibility is to deliver Install/Support tasks to North American partners, using relevant tools and applications
• Ensure the product Installs are done effectively keeping Quality parameters intact all time without escalations and rework
• Finance and Insurance Data mapping on Dealer Management System
• An innovative mindset to be able to get efficient with improvement ideas throughout the career
• Exceptional Quality standards to be maintained for all deliverables
• Resolve issues and handle day-to-day escalations
• Work with the Peers, SME and Team Leaders/ Project Leaders to meet Call Back Expectations
• Need to go beyond the expectations to meet team deliverables
• Thorough understanding of CDK products, processes, customer needs and escalation protocol
• Work closely with US teams in a collaborative environment
• Identify opportunities to automate manual configurations and tasks by leveraging emerging technologies
• Attends training courses as required and stays abreast of evolving internal processes and industry developments
• Works in a team environment and assists team members on various issues
• Provides other Ad Hoc support and duties as assigned
• Works in an environment with competing priorities
Education Required:
Qualification: B.Sc/B.Com/BCA Computers or equivalent education & Freshers with good communications skills
Graduation year of passing: 2021 & 2022
Experience: 0-1 year of experience in Finance-Insurance Automotive Operations
Skills Required:
• Must demonstrate fluency & very good command of the English language (verbal & written)
• Experience working as part of onshore/offshore Teams is highly desirable
• Must be willing to have daily contact with US-based Team members as required
• Ability to use multiple software applications
• Time management, multi-tasking
