The graduate trainee program 2022-2023 will be conducted in a virtual mode for a period of up to 6 months. This position can potentially convert to a full-time role as an Associate Technical Support Engineer at the end of the Apprenticeship period.
You have to Provide technical support to Red Hat enterprise customers
You have to Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
You have to Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
You have to Exceed customer expectations by providing outstanding customer service
You have to Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
You have to Contribute to the global Red Hat knowledge management system while working on customer issues
You have to Collaborate with engineering, product management, and support management teams to prioritize customer requests
You have to Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools
Education Required:
Must have graduated within the last 2 years with a bachelor’s degree in engineering, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications
FRESHERS
2019,2020,2021 & 2022
Skills Required:
You must have Excellent spoken English Language
You must have Excellent written & verbal skills Customer Service experience