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REDHAT JOBS

JOB ROLE:Associate Technical support Engineer

Location - WORK FROM HOME

JOB DESCRIPTION:

  1. The graduate trainee program 2022-2023 will be conducted in a virtual mode for a period of up to 6 months. This position can potentially convert to a full-time role as an Associate Technical Support Engineer at the end of the Apprenticeship period.
  2. You have to Provide technical support to Red Hat enterprise customers
  3. You have to Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
  4. You have to Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
  5. You have to Exceed customer expectations by providing outstanding customer service
  6. You have to Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
  7. You have to Contribute to the global Red Hat knowledge management system while working on customer issues
  8. You have to Collaborate with engineering, product management, and support management teams to prioritize customer requests
  9. You have to Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools

Education Required:

  • Must have graduated within the last 2 years with a bachelor’s degree in engineering, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications
  • FRESHERS
  • 2019,2020,2021 & 2022

Skills Required:

      • You must have Excellent spoken English¬† Language

      • You must have Excellent written & verbal skills
        Customer Service experience

SALARY:Rs 50,000 Expected

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