REDHAT JOBS
JOB ROLE:Associate Technical support Engineer
Location - WORK FROM HOME
JOB DESCRIPTION:
- The graduate trainee program 2022-2023 will be conducted in a virtual mode for a period of up to 6 months. This position can potentially convert to a full-time role as an Associate Technical Support Engineer at the end of the Apprenticeship period.
- You have to Provide technical support to Red Hat enterprise customers
- You have to Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
- You have to Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
- You have to Exceed customer expectations by providing outstanding customer service
- You have to Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
- You have to Contribute to the global Red Hat knowledge management system while working on customer issues
- You have to Collaborate with engineering, product management, and support management teams to prioritize customer requests
- You have to Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools
Education Required:
- Must have graduated within the last 2 years with a bachelor’s degree in engineering, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications
- FRESHERS
- 2019,2020,2021 & 2022
Skills Required:
You must have Excellent spoken English Language
You must have Excellent written & verbal skills
Customer Service experience
