Cognizant is hiring for Customer Service Specialist

Role :

Customer Service PR

Location :

WORK FROM HOME

JOB DESCRIPTION:

This customer care specialist position assists customers via remote channels, answering questions and addressing problems while accurately and sympathetically portraying the company. Strong communication skills, persistent follow-through, and prompt escalation when necessary are required for the employment, which comprises rotating shifts in a work from home format. To improve comprehension of consumer needs and business procedures, store operations experience is highly sought.

Explore more new job openings

What you will do

- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- As a Customer Service Specialist in our vibrant team, you will be instrumental in improving customer satisfaction by solving problems and communicating effectively. You will use your proficiency with Microsoft Excel to optimize procedures and guarantee flawless service delivery, with an emphasis on travel management and reservation systems. The day shift schedule for this remote job allows for flexibility and work-life balance.
- To guarantee client happiness, deliver outstanding customer service by answering questions and resolving problems quickly.
  Help clients book and effectively manage their travel arrangements by applying your travel management expertise.
  Use Microsoft Excel to analyze data and produce reports that enhance service delivery and aid in decision-making.
  Work together as a team to create and execute plans that improve the client experience.
  To guarantee data integrity and compliance, keep thorough records of all communications and transactions with customers.
  Effectively communicate with clients to comprehend their needs and offer customized solutions.
  To improve service quality, track client feedback and pinpoint areas that need work.
  Help with the creation of resources and training materials to help team members provide outstanding customer service.

Education Required:

Any Graduation

Any stream

Fresher’s

Experienced also

skills

Bring one to two years of experience in customer service positions that show excellent communication skills, empathy, and fortitude in handling a range of customer circumstances.
Demonstrate an understanding of store operations, including point-of-sale transactions, refunds, and inventory awareness, which helps relate consumer requests to actual retail procedures.
Possess strong proficiency with basic office software and customer service software ticketing tools to accurately log research and follow up on client cases.
Show that you can manage time, stay focused, and use collaborative tools to keep in line with team goals when working from home.
Maintain service consistency and a positive, results-driven approach while being at ease with rotating shifts and shifting workloads.

HOW TO APPLY :

• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.

Get instant updates on the latest jobs! Join our Instagram and Telegram Channels.

To join our WhatsApp channel and Telegram Group – Click on the WhatsApp and telegram icons below

Instagram Page

Telegram Channel

WFH