Superprocure is hiring for Associate – Customer Support | Apply Now
Role :
Customer Support Executive
Location :
WORK FROM HOME
JOB DESCRIPTION:
We are seeking an Associate Customer Support to support on-boarding of new transporters onto our SuperProcure platform. This role will involve guiding transporters through the process, explaining how features work and ensuring transporters can use the platform with confidence.
This role will include building strong relationships with transporters by regularly following up on their progress. You will be responsible for ensuring queries are resolved in a timely manner by liaising with internal teams (IT). This role would be ideal for someone who enjoys communicating with people, is patient when explaining, and has a real interest in software and training users.
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- Bring onboard Transporters and ensure they have a great experience on the SuperProcure Platform
Provide training to Transporters, primarily through phone calls to guide them through the process.
Clearly explain platform features and processes to ensure Transporters are confident using the platform.
Provide support to Transporter questions throughout the onboarding process.
Build strong relationships with Transporters by keeping communication open and providing good follow up.
Ensure Transporters are using the platform regularly and effectively.
Be aware of Transporter requirements and feedback and take proactive steps to improve their experience.
Work closely with relevant internal teams (IT etc.)
Education Required:
Any Graduation
Any stream
Fresher’s
Experienced also
skills
- Graduate with 6-24 months of experience. Interested in software, technology and training users.
Strong communication skills. Confident when communicating with transporters over the phone. Fluent in Hindi.
Confident calling regularly. Comfortable speaking with various transporters.
Can explain things clearly and patiently.
Good listener. Can understand what users need.
Will be willing and able to learn about the software platform and understand how it works.
Basic problem solving skills. Proactive with finding solutions.
Positive attitude. Friendly. Willing to assist users.
Basic Excel skills required. (filtering, sorting, basic formulae)
Previous experience in customer support, onboarding or tele-calling an added advantage.
Own Laptop. Stable internet connection. Quiet area to make and take calls.
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.
SALARY :
Salary 2L-3L
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