JOB ROLE:Process Associate/Developer – Source to Pay
Location - HYDERABAD
ABOUT
Verify invoices, address any issues, and process them through ERP Coordinate with AP, Business, and Suppliers to resolve invoice discrepancy concerns. Follow-up and prompt resolution of hold invoices and debit balance is done by suppliers. verification and rebalancing of supplier accounts Coordination of suppliers for resolving payment, invoice, and purchase order issues Answer calls from suppliers and requestors, and address their inquiries. Address user and supplier inquiries using the ticketing mechanism. Organize with the Supplier Setup Team to add a new supplier or update an existing one. report on daily ageing and productivity to Business Update When necessary, SOPs and an exception tracker
JOB ROLE:Process Associate - Content Moderation - Telugu + English
Location - HYDERABAD
JOB DESCRIPTION:
You need to Provide resolution to maintain standards of quality You need to Review content and provide resolution based on prescribed guidelines You need to Recognize trends and patterns and raise issues timely You need to Provide insights to help improve the support to the users You need to Maintain a thorough understanding of process and policies You need to Provide excellent customer service to our customers
Education Required:
Any Graduation
Any stream
Any Post graduation
Skills Required:
Any Graduate (PG an added advantage)
Freshers are eligible
Fluent in Read/Write in English & Telugu Language,
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work
JOB ROLE :Process Associate - Content Moderation - Telugu + English
Location -HYDERABAD(PARTIAL WFH)
JOB DESCRIPTION:
You need to Provide resolution to maintain standards of quality
You have to Review content and provide resolution based on prescribed guidelines
You need to Recognize trends and patterns and raise issues timely
You have Provide insights to help improve the support to the users
You need to Maintain a thorough understanding of process and policies
You are going to Provide excellent customer service to our customers
Education Required:
You must have Minimum qualifications • Any Graduate & Any Stream (PG an added advantage) • Freshers are eligible • Fluent in Read/Write in English & Telugu Language
Mega Virtual Drive for the role of Customer Service Non-Voice Process on 21st May’ 22.
Zoom ID:https://genpact.zoom.us/j/97291518500
Time: 10:00 AM to 1:00 PM
Job Location: Hyderabad / Gurgaon
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
• You need to Respond to customer queries and customer’s concern • You have to Making outbound calls to Customers and Employers • You need to Provide support for data collection to enable Recovery of the account for end user. • You have t Maintain a deep understanding of client process and policies • You need to Reproduce customer issues and bring up product bugs • You will Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • You are Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Assist end users through chat sessions, addressing their queries and concerns promptly.
· Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
· Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
· Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
· Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
· Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
· Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
· Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. Ability to speak to a non-technical audience about technical problems
Education Required:
Graduate in any stream
skills
Good communication skills
· Demonstrate proficiency in the following technical skills:
Responsible for data extraction, collation and cleaning in MS excel/ access
· Will be responsible for making the pricing data in ERP up to date. For this he/ she will have to identify the activities to be carried out and then execute those activities
· Will be responsible for carrying out ad hoc pricing analytics requests
· Will be responsible for carrying out various statistical and pricing analysis in excel/ access.
· Will be responsible to bring process efficiencies through digitization and implementation of relevant machine learning algorithms
· Expected to support the client on data systems and analysis
· Use statistical tools to sanitize, segment and normalize historical pricing information and master invoice data sets to provide visibility to price rate distribution
Education Required:
Master’s degree in research, statistics, math, economics, or related analytical discipline
· Fresher from a good institute or university or good relevant work experience in data analytics domain
· Curiosity is a must.
skills
Proficiency with analytical and presentation tools (Excel, VBA, power point)
· Highly analytical: natural aptitude at gathering, analyzing and leveraging large data sets to make key business decisions
· Should be good with Basics statistics
· Should have can-do mindset
· Knowledge of R, Python, Tableau, Power BI is good to have.
Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment • Articulate and demonstrate basic Accounts payable process concepts – 3 way match, PO, NON PO, GRN etc., • Able to understand the nuances of India AP aspects • India Import Invoices processing – check Bill of Entry, packing list before posting • Proficient in Tax Deducted at Source; Should be aware of % of deduction for major categories. • Be aware of TDS applicable on Service expense incurred in foreign currency • GST = Candidate will be encouraged to know Intrastate, Interstate, State & Central components along with rates. Basics will do. • Resolve all vendor queries and requests coming via e-mails / Tickets within the agreed SLA • Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice #, invoice date etc. • Maintain a tracker of the exceptions and ensure Invoices / queries are balanced taking based on the exception tracker • Maintain exception logs for process related exception as and when they occur for knowledge retention • Independently perform transactional tasks which support the compliance, planning and execution of assigned processes. • Follow up with requisitions (via calls/ emails or tickets) to solve hold invoice as per the AP guideline • Enforce the internal compliance policy and guideline established by the management on their daily operational activities • Perform daily internal audit to ensure all Invoices / queries are balanced as per the guidelines
Education Required:
• Graduate in Commerce (B.Com)
SKILLS:
Graduate in Commerce (B.Com) • Meaningful work experience • Excellent English language skills (verbal and written) Preferred qualifications • Experience in India related Stat requirements • Ability to process using SAP ERP
JOB ROLE:
Job Description - Process Associate - Content Moderation - Telugu + English
Location - HYDERABAD
JOB DESCRIPTION:
As a Process Associate in Content Moderation, your primary responsibility would be to review and evaluate online content, such as text, images, and videos, to ensure they comply with the company’s standards and policies. You will need to be fluent in Telugu and English, as you will be reviewing content in both languages.
Some key responsibilities may include:
Reviewing and evaluating online content to ensure it is appropriate and complies with company standards
Making decisions on whether to allow or remove content based on company policies and guidelines
Keeping up to date with new policies and guidelines related to content moderation
Documenting and reporting any violations of company policies and standards
Communicating with content creators and users to provide feedback and clarify any questions about content moderation policies and procedures
Collaborating with cross-functional teams to resolve content moderation issues
The ideal candidate for this role will have:
Fluency in Telugu and English
Strong attention to detail and ability to make quick and accurate decisions
Good judgment and the ability to think critically about content
Excellent written and verbal communication skills
Ability to handle sensitive and confidential information in a professional manner
Strong organizational and time management skills
This role may require working in shifts, including evenings and weekends. If you have a passion for online content and are committed to promoting a safe and respectful online community, then this might be the right opportunity for you!
Education Required:
ANY GRADUATION
ANY POST GRADUATION
FRESHERS
Skills Required:
Fluency in Telugu and English: As you will be reviewing content in both languages, it’s essential to have excellent language skills in both Telugu and English.
Content Moderation Knowledge: A strong understanding of content moderation policies and procedures, including knowledge of what types of content are considered inappropriate and why.
Attention to Detail: The ability to review large volumes of content and make quick, accurate decisions requires meticulous attention to detail.
Critical Thinking: The ability to analyze and evaluate content, make decisions, and apply company policies and guidelines requires strong critical thinking skills.
Communication Skills: Good written and verbal communication skills are essential for providing feedback and communicating with content creators and users.
Professionalism: The ability to handle sensitive and confidential information with professionalism and maintain a professional demeanor in all interactions.
Time Management: The ability to prioritize tasks and manage time efficiently, as you will be reviewing large volumes of content in a fast-paced environment.
Adaptability: The ability to adapt to new policies and guidelines quickly, as the company’s content moderation policies may change over time.
Teamwork: Strong teamwork skills and the ability to work effectively with cross-functional teams to resolve content moderation issues.