JOB ROLE 01 :Customer Service Non-Voice Process
Location - Hyderabad,Gurgaon
Mega Virtual Drive for the role of Customer Service Non-Voice Process on 21st May’ 22.
Zoom ID: https://genpact.zoom.us/j/97291518500
Time: 10:00 AM to 1:00 PM
Job Location: Hyderabad / Gurgaon
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
• You need to Respond to customer queries and customer’s concern
• You have to Making outbound calls to Customers and Employers
• You need to Provide support for data collection to enable Recovery of the account for end user.
• You have t Maintain a deep understanding of client process and policies
• You need to Reproduce customer issues and bring up product bugs
• You will Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• You are Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
- Communication skills in English
- Good Verbal skills
- Customer centric skills