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JOB ROLE :Customer Support Analyst

Location - PERMANANT WORK FROM HOME

JOB DESCRIPTION:

  • You are Going to Respond to customer queries in a timely and accurate way, via WA, email or phone
  • You will Identify customer needs and helping customers use specific features
  • You have to Analyze and reporting product discrepancies 
  • You need to Monitor the  customer complaints on social media and reach out to provide assistance 
  • You have to Gather customer feedback and share with our Product, Sales and Marketing teams
  • You should Follow up with customers to ensure their issues (including basic technical) are resolved
  • You must have Interpersonal skills to interact positively with people who may be upset or stressed.
  • You Must have Solid Customer Support skills
  • You should have Excellent at Query Resolution
  • You Should have basic technical knowledge
  • You must have Proficiency with computers, especially with CRM software, and good typing skills.

Education Required:

  • Any Graduation
  • Any Stream

Skills Required:

 
  • Communication skills in English
  • Good Negotiation skills
  • Customer centric skills

SALARY: 20,000 expected

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