Diversity Walkin Drive For Intouch cx -International Voice Process | Apply Now

Role :

International Voice Process

Location :

Hyderabad

JOB DESCRIPTION:

Job description

About the Job: We are looking for self-motivated individuals with excellent customer service skills to join our team. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution and customer satisfaction

What you will do

    • Roles and Responsibilities:

      • Interaction with the customers and handle all the issues from end to end via Voice communication
      • Go to the extra mile to engage customers in solving the issues and ensure customer satisfaction
      • Quick and effectively build the rapport with the customers, diagnose and resolve issues
      • Managing customer expectations regarding estimated response times

Education Required:

  • Key Skills:

    • Candidates with a good understanding of Ecommerce websites.
    • Possessing good verbal, written communication and comprehension skills
    • Good Team player and exceptional Typing speed
    • Excellent Interpersonal and Intrapersonal skills

skills

  • Undergraduates ( No Backlogs ) and above ( Not pursuing any regular studies )
  • Minimum 6 Months work experience into customer support and also fresher with A1 communication skills are also welcomed
  • Immediate Joiners preferred
  • Willing to work in rotational shifts ( Mostly Night and Late Night shifts )
  •  

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